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House Attendant
Company : Highgate
Location : San Jose, CA, 95008
Job Type : Full Time / Part Time
Date Posted : 7 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Residence Inn San Jose
2761 South BascomSan Jose, CA 95008Overview
The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).
Responsibilities
- Buff marble floors daily according to hotel standards.
- Shampoo carpets in the public areas according to hotel standards.
- Shampoo furniture as needed.
- Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
- Handle items for "Lost and Found" according to hotel standards.
- Clean guestrooms as needed.
- Have knowledge of and assist in all emergency procedures.
- Maintain hotel equipment in proper working order.
- Maintain storage of hotel equipment in proper area.
- Complete special projects as assigned by the Housekeeping Manager.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
House Attendants in San Jose, especially at Highgate properties, often handle tasks requiring lifting up to 100 pounds occasionally and standing throughout their shifts. The role demands stamina and strength to maintain cleanliness standards and assist guests efficiently in a fast-paced hospitality environment.
Unlike dining or building attendants, a House Attendant focuses on cleaning guest rooms, buffing floors, and managing lost and found items. This role blends customer service with housekeeping tasks, making it essential for ensuring guest satisfaction through meticulous upkeep of hotel areas.
Effective communication, attention to detail, and the ability to work independently are crucial. House Attendants must also be familiar with emergency protocols and possess the physical ability to handle demanding tasks, which distinguishes them from other entry-level hospitality roles.
House Attendants in San Jose typically earn between $15 to $20 per hour, with Highgate offering competitive hourly wages aligned with local hospitality standards. Compensation may vary based on experience, shift timings, and specific property requirements.
Highgate emphasizes innovation and digital tools for efficiency, providing House Attendants with structured training and a supportive work culture. Compared to other firms, employees may find more opportunities for growth and exposure to diverse hotel brands under Highgate’s extensive portfolio.
Highgate’s global presence and varied hotel concepts offer House Attendants the chance to develop versatile skills and potentially transition into other hospitality sectors. Their focus on lifestyle and legacy brands means exposure to a broad guest demographic and contemporary service standards.
San Jose’s hospitality sector shows moderate demand for House Attendants, driven by steady tourism and business travel. While competition exists, candidates with flexible availability and physical readiness tend to have an advantage securing roles at reputable hotels like those managed by Highgate.
While not always mandatory, certifications in hospitality safety or cleaning protocols can boost employability. San Jose employers, including Highgate, value candidates familiar with industry-standard sanitation and guest service practices, reflecting the city’s emphasis on high-quality hospitality.
This location is accessible via several public transit routes, but traffic congestion during peak hours can extend commute times. Prospective House Attendants should consider flexible schedules or carpooling options to navigate San Jose’s busy roadways efficiently.
Daily duties include polishing marble floors, shampooing carpets, assisting with luggage, and responding promptly to guest requests. The role demands multitasking within a team environment while maintaining high cleanliness and safety standards to enhance the guest experience.