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Airline Lounges General Manager
Company : Sodexo
Location : DFW Airport, TX, 75261
Job Type : Full Time
Date Posted : 14 January 2026
Role Overview
Sodexo Live!'s Airport Lounge Segment is seeking a General Manager for our United Airlines Lounge at DFW International Airport in Dallas, TX. Our lounges are dedicated space for passengers to relax, rejuvenate and enjoy food from the buffet or order beverages from the full-service bar. We are seeking a dynamic and energetic manager who is focused on elevating guest experience.
As the General Manager of the United Airlines Lounge, you will have responsibility for daily operations and service staff including food and beverage operations managers, supervisors, bartenders and appearance care (custodial staff) for this club that serves their passengers daily.. This is a hands-on management role and will be very active in daily service operations. The ideal candidate will have food & beverage knowledge/experience, a strong eye for detail, overall excellent service standards and most important, be a true team leader. As the General Manager you will also be responsible for financials and cost controls.
What You'll Do
The successful candidate will:
- have oversight of daily food operations and deliver a high-quality product;
- achieve company and client financial targets and goals;
- develop and maintain client and customer relationships;
- motivate, coach, mentor and develop frontline (hourly) staff; and/or
- ensure Sodexo standards are met to include compliance with company food and physical safety programs.
- Fully versed in Profit and Loss, inventory and fiscal responsibilities of operating a stand alone business.
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
Is this opportunity right for you? We are looking for candidates who:
- have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization;
- GM level experience in an elevated concept or location;
- experience in premium suites/arenas services, cruise lines, premium high volume catering preferred;
- possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service;
- exhibit flexibility to take on additional responsibilities as needed;
- demonstrate working knowledge of automated food inventory, ordering, production and management systems;
- has experience in financials, preparation and oversight.
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience – 5 yearsMinimum Functional Experience – 5 years
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Frequently asked questions
A standout general manager in airline lounges at DFW Airport thrives on hands-on leadership, exceptional team motivation, and meticulous attention to service quality. They excel in managing food and beverage operations while maintaining financial controls, ensuring the lounge experience consistently exceeds passenger expectations in a busy airport environment.
Managing an airline lounge at DFW involves dynamic multitasking across service supervision, guest satisfaction, and operational logistics. Unlike traditional hotel management, this role demands rapid problem-solving during peak travel times, overseeing a diverse team and aligning service delivery with airline standards in a high-traffic airport setting.
Professionals often progress from supervisory roles in food and beverage or hospitality operations to general management within premium service environments. Success in this role at DFW Airport can lead to senior operational management or regional leadership positions, leveraging expertise in guest experience, financial oversight, and team development.
Sodexo emphasizes a guest-centric approach by empowering general managers to directly influence service quality and operational excellence. Managers at United Airlines lounges in DFW are supported with resources and training focused on elevating passenger comfort, ensuring consistent food and beverage standards, and fostering an inclusive team culture.
Sodexo’s commitment to diversity, respect, and employee well-being shapes the general manager’s role by encouraging collaborative leadership and inclusive team management. This culture drives managers at DFW Airport to prioritize both employee satisfaction and guest experience, aligning operational goals with Sodexo’s values.
Based on market data for managerial hospitality roles in Dallas-Fort Worth, salaries typically range from $75,000 to $95,000 annually. Factors influencing pay include experience in premium lounge management, leadership skills, and the complexity of overseeing food and beverage operations in a high-volume airport environment.
While not always mandatory, certifications in hospitality management, food safety (like ServSafe), and leadership development are valued. Given DFW’s emphasis on premium passenger services, familiarity with aviation hospitality standards and inventory management systems can provide a competitive edge.
Managers must balance high passenger volumes with maintaining a tranquil atmosphere, ensuring timely food and beverage service, and adapting to fluctuating flight schedules. Navigating security protocols and coordinating with airline partners adds complexity, requiring flexibility and strategic operational planning.
DFW’s status as a major aviation hub creates steady demand for skilled lounge managers, but competition is strong due to the city's robust hospitality sector. Candidates with specialized airline lounge experience and proven leadership in high-volume environments often have an advantage.
Sodexo supports career mobility, allowing successful managers at DFW to explore roles at other airports or hospitality venues nationwide. Advancement pathways often include regional management or specialized operational roles, reflecting the company’s investment in employee growth and leadership development.