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General Manager 1 - Multi-Service
Company : Sodexo
Location : Concord, NH, 03301
Job Type : Full Time
Date Posted : 1 January 2026
Role Overview
Sodexo is seeking a General Manager 1, Multi - Service for a healthcare account in the New Hampshire area. This position will oversee Food Services (catering and retail sales) and Service Response Centers. These teams have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction.
Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.
Incentives
This role may be eligible for a sign-on bonus.What You'll Do
- have oversight of day-to-day operations
- successfully coordinate all required tasks through subordinate managers, supervisors and frontline staff
- deliver high quality food services including retail, catering and patient meal management operations
- achieve company and client financial targets and goals
- develop and maintain client and customer relationships (i.e., comfortable in c-suite settings where communication skills are imperative when serving as top level site management)
- develop strategic plans
- ensure HACCP, regulatory and standards compliance
- have daily interaction with patients, their families and clinical team to ensure patient satisfaction
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively
- have culinary production experience and a strong background in safety and sanitation compliance
- can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service
- are enthusiastic and confident
- ability to drive employee success to enhance the value of the food and nutrition team I
- prioritize tasks and exhibit flexibility to take on additional responsibilities as needed
- have experience effectively managing projects within agreed upon timelines
- are proficient with computers and other technology
- strong financial acumen and budget management experience
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience – 5 yearsMinimum Functional Experience – 5 years
Manchester, NH
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Frequently asked questions
Success in this role demands strong communication skills, strategic planning abilities, and a passion for customer service. Proven experience in managing diverse teams across food services and operations is essential to drive client satisfaction and meet financial objectives in a healthcare setting.
Daily tasks include overseeing food retail, catering, and patient meals while ensuring regulatory compliance. Interaction with hospital staff and patients is frequent, requiring adaptability and coordination across multiple service units to maintain high standards and enhance patient experience.
Advancing from this role can lead to senior operations leadership within healthcare services or broader facility management roles. Developing expertise in financial management and client relations at Sodexo opens opportunities in regional or corporate management.
Concord's healthcare sector maintains steady demand for multi-service managers due to regional hospital growth. Candidates with a strong mix of operational leadership and compliance expertise typically face moderate competition but benefit from specialized healthcare service knowledge.
Familiarity with HACCP and healthcare regulatory standards is highly valued. While a bachelor’s degree is typically required, certifications in food safety management or healthcare facility operations can enhance candidacy and align with New Hampshire’s stringent health regulations.
Sodexo promotes diversity, inclusion, and respect, creating an environment where your ideas and leadership matter. Their commitment to employee growth and equitable treatment fosters a supportive culture that values collaboration across all service levels.
Sodexo’s integrated approach combines food services, facilities management, and patient experience, offering a multifaceted leadership role. The emphasis on client satisfaction in healthcare settings and opportunities for career development set this apart from standard operations management jobs.
Compensation typically ranges from $75,000 to $95,000 annually, influenced by education and experience. Salaries reflect the specialized skills required for managing multi-service operations in healthcare, along with additional benefits that Sodexo provides.
Technology proficiency is key for managing operational workflows, tracking compliance, and enhancing communication. Sodexo equips managers with digital tools to streamline food service coordination and monitor patient satisfaction metrics efficiently.
Balancing diverse teams requires strong multitasking and prioritization skills. The manager must ensure seamless coordination between catering, retail, and service response units while maintaining compliance and meeting patient satisfaction goals amidst a dynamic healthcare environment.