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Room Attendant
Company : Highgate
Location : Key West, FL, 33040
Job Type : Full Time
Date Posted : 29 December 2025
Compensation Type
HourlyHighgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
Located in historic Old Town, Southernmost Beach Resort expands over 6 acres on a serene part of the island with Atlantic Ocean front views, gorgeous Key West architecture, and all the amenities you desire in a beach resort. Just a short walk or bike ride from Key West’s boutique shops, art galleries, eclectic restaurants, and non-stop nightlife, the resort spans over two city blocks and offers guest rooms that are located within easy reach of both the beach and world-famous Duval Street.
Overview
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Responsibilities
- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas and closets clean, neat and vacuumed
- Restock housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for “Lost and Found” according to the standards.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
Working as a Room Attendant here requires stamina to stand for entire shifts and occasionally lift up to 50 pounds. The island’s humid climate can add to physical exertion, so staying hydrated and pacing yourself during cleaning rounds is crucial for maintaining peak performance.
Attention to detail, efficiency in replenishing guest supplies, and quick reporting of maintenance issues distinguish top Room Attendants. Familiarity with local guest preferences and cultural nuances also enhances service quality in this vibrant resort area.
Starting as a Room Attendant opens pathways to supervisory roles, quality control, or specialized cleaning teams. Given Key West’s bustling tourism, gaining experience here can lead to opportunities in larger hotel chains or management positions in luxury resorts.
Highgate emphasizes professional development through proprietary tools and on-the-job coaching, helping Room Attendants excel in cleanliness standards and guest satisfaction. Their presence in gateway markets ensures access to best industry practices adapted for local hospitality demands.
Highgate blends innovative revenue management with personalized guest care, offering Room Attendants a dynamic environment that values both operational excellence and creative problem-solving, setting it apart from more traditional hotel chains in the area.
Room Attendants in Key West typically earn between $12 and $16 per hour, with Highgate offering competitive hourly wages aligned with local standards. Additional benefits and tips can enhance overall earnings, reflecting the area’s cost of living and hospitality demand.
Due to Key West’s compact layout, many locals enjoy walking or biking to Highgate’s resort, minimizing commute times. Public transport options are limited, so proximity to Old Town or nearby residential zones offers the best accessibility for Room Attendants.
Hiring surges during peak tourist seasons, especially winter and spring breaks, increase demand for Room Attendants. Highgate typically ramps up recruitment ahead of these periods to maintain service quality amid higher guest volumes.
Employers value prior hospitality experience, physical endurance, and strong communication skills. Certifications in hospitality or safety can enhance candidacy, but demonstrated reliability and guest service aptitude often weigh more heavily in hiring decisions locally.
Room Attendants are encouraged to handle minor guest needs proactively and report issues promptly to supervisors. This autonomy supports a smooth guest experience while ensuring that complex requests are escalated appropriately within Highgate’s structured team.