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Care Coordinator - Quality Assurance
Company : Prime Healthcare Services
Location : Victorville, CA, 92395
Job Type : Full Time
Date Posted : 8 January 2026
Overview
Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Desert Valley Medical Group is affiliated with Desert Valley Hospital, one of the nation’s “100 Top Hospitals” and “A” rated for patient safety. We offer incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.
Desert Valley Hospital, along with Desert Valley Medical Group, offers key services to the community including heart care, emergency services, labor and delivery, surgical services and more. For more information visit www.DesertValleyHospital.com.
Desert Valley Medical Group offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs.
Our Total Rewards package includes, but is not limited to:
- Paid Time Off
- 401K retirement plan
- Outstanding Medical
- Dental
- Vision Coverage
- Tuition Reimbursement
- Many more Voluntary Benefit Options!
Responsibilities
Responsible for coordinating patient care under the direction of the Quality Assurance Department and Case Management Department. Assists with case management referrals and authorizations to primary care physicians and specialists. Assists with communication with patients/families, post-discharge follow-up and gathering data to ensure continuity of care.
Qualifications
EDUCATION, EXPERIENCE, TRAINING
Required qualifications:
1. Knowledge of Discharge Planning/ Utilization Management / Case Management terminology and functions, in both managed care and non-managed care environments.2. Experience in basic to intermediate computer skills/knowledge.3. High School Diploma required.
Preferred qualifications:
1. Current BCLS certificate preferred.2. Associates degree, MA certificate or LVN license preferred.3. Experience in the hospital setting preferred.
Pay Transparency
Desert Valley Medical Group offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $25.00 to $33.65. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.
Employment Status
Full TimeShift
DaysEqual Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
Privacy Notice
Privacy Notice for California Applicants: https://www.primehealthcare.com/wp-content/uploads/2024/04/Notice-at-Collection-and-Privacy-Policy-for-California-Job-Applicants.pdf
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Frequently asked questions
This position ensures smooth patient transitions by collaborating closely with case management teams and primary care providers, facilitating referrals and authorizations, and conducting post-discharge follow-ups to maintain continuity of care within the hospital setting.
Quality Assurance Care Coordinators blend clinical knowledge with quality control expertise, focusing on compliance with healthcare standards, data accuracy, and patient safety protocols, setting them apart from broader care coordinator roles that may emphasize scheduling or administrative duties.
Daily tasks often include coordinating patient care plans, liaising with multidisciplinary teams, managing case referrals, ensuring data collection for quality metrics, and supporting discharge planning—all geared towards enhancing patient outcomes and adherence to quality standards.
Prime Healthcare Services embeds this role within its commitment to safety and compassion by empowering coordinators to actively participate in quality improvement initiatives, patient communication, and interdisciplinary collaboration, reinforcing their mission of community-focused healthcare excellence.
While a high school diploma is essential, having a current BCLS certificate, an associate degree, or healthcare credentials such as an MA certificate or LVN license enhances candidacy, reflecting the company's emphasis on clinical competence in quality assurance roles.
Victorville’s healthcare sector offers hourly wages within this bracket for similar positions, aligning with regional cost of living and demand. The range is competitive locally, factoring in benefits like 401k plans and tuition reimbursement, which augment total compensation.
Navigating complex discharge planning and ensuring accurate data collection can be demanding. Overcoming these involves strong communication skills, attention to detail, and familiarity with hospital systems, enabling effective coordination and sustained quality compliance.
This role may offer more personalized engagement with patients and community health initiatives, with potentially less bureaucratic complexity than urban centers, fostering a deeper connection to local healthcare outcomes and more direct impact on quality assurance processes.
Victorville has a steady demand for care coordinators skilled in quality assurance due to ongoing efforts to improve patient safety and regulatory compliance, making this a promising location for professionals seeking growth in hospital care management roles.
Victorville’s community-focused hospitals often emphasize day shifts for these roles, supporting predictable schedules that accommodate local commuting patterns and contribute to a balanced lifestyle, which is valued by healthcare professionals in this region.