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Billing Clerk
Company : Roche Bros.
Location : Needham, MA, 02494
Job Type : Full Time / Part Time
Date Posted : 24 December 2025
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
1. Must be passionate about people and committed to customer service excellence!2. Must be able to work as a team member and interact positively with customers.3. Must possess a high standard of integrity and reliability.4. Successful completion of e-learnings and department training programs.5. Must be able to read, write, speak, and understand English.6. Ability to work a schedule based on the business needs of the store location.7. Authorized to work within the U.S.
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner. 2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable). 5. Follow company cash handling procedures and maintain acceptable over/short record 6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
Boston, MA
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Frequently asked questions
At Roche Bros., the Billing Clerk blends cashier duties with customer service, emphasizing a family-like atmosphere. Unlike typical billing jobs, it requires hands-on interaction and multitasking at checkout lanes, ensuring both accurate transactions and a welcoming environment unique to this store's culture in Needham.
Handling fast-paced customer flows while maintaining accuracy in pricing and payments is demanding. The Needham location’s high traffic requires Billing Clerks to stay alert for shrink control and product verification, balancing efficiency with courteous service to uphold Roche Bros.' reputation.
Besides a commitment to customer service and teamwork, proficiency in handling cash registers and POS systems is crucial. Candidates should demonstrate reliability, basic English skills, and the ability to adapt to Roche Bros.' training, matching the store’s standards and Massachusetts labor regulations.
Needham’s retail sector has steady demand for Billing Clerks, but Roche Bros. positions attract candidates due to the company’s local reputation. Competition often centers on customer service aptitude and availability for flexible shifts, reflecting the area's moderate retail hiring pace.
Billing Clerks in Needham generally earn between $15.00 and $18.00 per hour. Roche Bros. offers a competitive hourly wage ranging from $15.00 to $17.90, aligning with Massachusetts pay transparency laws and reflecting factors like experience and store needs.
Unlike specialized billing in finance or medical sectors, Roche Bros.' Billing Clerk combines cashier duties with customer interaction, focusing on accurate retail transactions. This role demands multitasking in a dynamic grocery environment rather than handling invoices or insurance claims.
Yes, Roche Bros. emphasizes e-learning and departmental training to ensure clerks master register operations and customer service. Opportunities to advance into head cashier or service clerk roles exist, fostering growth within their Needham store’s supportive team framework.
Billing Clerks are pivotal in creating a smooth checkout experience, handling payments efficiently and courteously. Their vigilance in pricing accuracy and shrink control directly impacts customer satisfaction and store reputation, making them essential for positive visits in Needham.
This position involves frequent standing, lifting up to 50 lbs, and occasional pushing of carts up to 250 lbs. The role requires stamina and attentiveness to safety, especially given the continuous interaction on tile floors and handling of various store equipment.
The company enforces strict cleanliness and food handling protocols, maintaining safe, hazard-free workspaces. Billing Clerks receive guidance on sanitation practices and hazard reporting, aligning with local health regulations to protect employees and customers alike.