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Quality Manager- Healthcare
Company : Essen Health Care
Location : Bronx, NY, 10462
Job Type : Full Time
Date Posted : 13 January 2026
Overview
Company overview: Essen Health Care, A patient-focused medical group. Our over 250 providers serve communities in the Bronx, Brooklyn, Queens, Manhattan, Long Island, Staten Island, and Westchester County. Essen Health Care is patient-focused and active in serving the community. For that reason, Essen uses the latest research to provide the highest quality of care to the underserved. Our over 20-year commitment to New York City has fueled an unwavering dedication toward innovating a better healthcare delivery system; one that truly makes a difference.
Essen Health Care offers a fully integrated healthcare delivery network, and our goal to our valued patients is to provide only the highest level of quality care by leveraging our network of divisions, including Urgent Care, Primary Care, Specialty Care, House Calls, Care Management, and Nursing Home.
Our vision and values guide every piece of the medical process. Concerns about cost? Quality? We Care for That. Essen is a part of the community it serves, and we understand the diversity of challenges and individual needs of New York City patients better than any other practice.
With an ever-expanding variety of services, we can better meet the needs of New York City. Our network includes a range of specializations to meet the needs of all ages, all needs, and all divisions of the communities.
Job Summary
Quality improvement managers may act as knowledge experts for continuous improvement activities in all clinical, functional and administrative areas. They monitor various department processes, such as care complaints and medical record assessments, in order to recommend actions to address any risks or vulnerabilities
Responsibilities
- Under the Director of Quality, manages primary aspects of quality program for the Health Home Division, inclusive of monitoring key health outcomes, establishing performance improvement projects, and resolution of gaps-in-care.
- Oversee quarterly audits, results and implement actions to address any identified improvement opportunities.
- Lead monthly QI meetings to ensure compliance and adherence to all metrics, policies and protocols.
- Manage implementation and execution of corrective action plans in response to program evaluation reports
- Identify trends from standardized chart review tool(s) to enhance compliance of care coordination activities with all federal, state, local, and agency regulations.
- Supervise chart audit practices through development and maintenance of appropriate guidance/policy documentation of these processes.
- Synthesize data that aggregates quality projects outcomes (chart reviews, incident reports, gaps-in-care, quality scorecards, HEDIS measures, etc.) for the Health Home membership.
- Supports implementation and update of Federal, State, local, and payer policy/guidelines, inclusive of Health Home policies changes/updates.
- Develop written action plans using PDSA model to improve any deficits in documentation/records.
- Monitors execution of appropriate QI activities (e.g. staff training, coaching) to support quality oversight and ensure that corrective action plans are completed by target dates.
- Monitors quality metric benchmarks such as HEDIS measures, triple aim initiatives (reduce hospital and ER/ED visits; increase primary care connections)
- Oversee reportable incident protocol and review compliance with all incidents reports in accordance with lead health home and and/or New York State Department of Health policies and recommendations.
- Support development and delivery of training/education to improve QA/QI outcomes.
- Attend system-wide quality initiative meetings, and all other out of system quality initiatives/conferences to represent Health Home program.
Qualifications
- Master's degree in Social Work, Clinical Fields, Healthcare Fields (e.g. clinical/health/social)
- Minimum 3 years Managerial Experience and at least 5 years supervisory experience
- Experience with quality and compliance, audits, Health Home, Medicaid and DOH regulations.
- Experience with population health and integrated care models.
- Experience with electronic health records (EHRs), Medicaid billing, ePACES, Medicaid Analytical Patient Portal (MAPP), Universal Assessment System (UAS)
- Proficient with Microsoft excel, including advanced skills with high level reports.
- Have a basic understanding of Care Management
Salary: $65,000-$80,000
Equal Opportunity Employer
ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.
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Frequently asked questions
In the Bronx, a healthcare Quality Manager plays a vital role in elevating patient care by analyzing care gaps, managing audits, and leading improvement initiatives tailored to community needs. Their expertise ensures compliance with state and federal standards while addressing unique urban healthcare challenges.
Employers in NYC prioritize candidates with a master’s in clinical or healthcare fields, along with experience in Medicaid regulations and quality improvement methodologies. Familiarity with electronic health records and population health models are also highly regarded for quality management positions.
Effective leaders in this role demonstrate strong data synthesis skills, can drive cross-departmental collaboration, and possess the ability to translate regulatory requirements into actionable improvements. They balance strategic oversight with hands-on coaching to enhance care quality across diverse service lines.
The demand for quality managers in Bronx healthcare institutions is growing due to increasing emphasis on care coordination and compliance. Candidates with robust managerial experience and expertise in state health policies will find a moderately competitive market, especially within community-focused providers.
Essen Health Care’s focus on underserved populations means Quality Managers must tailor improvement projects to address social determinants of health and disparities. They actively monitor quality metrics to ensure equitable care delivery while complying with Medicaid and state regulations.
Working at Essen involves managing quality across a broad range of specialties and settings, including urgent care and nursing homes. The manager must navigate diverse patient demographics and ensure consistent adherence to evolving federal and state healthcare policies.
Quality Manager roles in healthcare within Bronx typically offer between $65,000 and $80,000 annually. This range reflects the managerial scope, regulatory expertise required, and the cost of living in New York City neighborhoods like the Bronx.
Unlike general healthcare managers, Quality Managers focus specifically on continuous improvement processes, compliance audits, and quality metrics such as HEDIS. Their work involves detailed analysis of care coordination and regulatory adherence to enhance patient outcomes.
Applicants should highlight proficiency in quality improvement methodologies, experience with Medicaid and DOH regulations, and advanced data analysis skills, especially with tools like Microsoft Excel and electronic health records tailored to New York’s integrated care systems.
Essen Health Care offers exposure to a comprehensive healthcare delivery network, allowing Quality Managers to develop expertise in diverse clinical settings and regulatory frameworks. This experience can propel careers toward senior leadership or specialized quality roles within urban healthcare systems.