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Spa Desk Agent PT
Company : Omni Amelia Island Resort
Location : Hot Springs, VA, 24445
Job Type : Full Time / Part Time
Date Posted : 7 January 2026
Location
The Omni Homestead Resort & Spa
Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.
The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.
Job Description
The Spa Desk Agent will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives. This position is responsible for accurately booking and confirming appointments, greeting guests, providing tours, serving beverages, as well as checking guests in and out of the spa area.
Responsibilities
- Check guests in and out.
- Schedule spa appointments, in accordance with Omni Hotel & Resorts Moments of Service.
- Up-sell, cross-sell, and pre-sell services and products.
- Communicate spa promotions with guests.
- Must be proficient on the telephone.
- Must be able to maintain a professional demeanor during the busy times.
Qualifications
- Customer service experience is highly preferred.
- High school diploma or equivalent.
- Must be proficient with Microsoft Office.
- Must be able to communicate effectively in a professional business environment.
- Must have the ability to stand for 7 hours per day.
- Ability to lift, carry, push, pull 30 lbs.
- Ability to work a flexible schedule, to include: AM/PM shift, weekends, holidays.
- Must be current servsafe and ETips certified for safe food and alcohol handling, or must be willing to get certified prior to starting the position.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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Frequently asked questions
In Hot Springs, VA, part-time Spa Desk Agents can expect hourly wages between $12 and $16, depending on experience and certifications. Omni Amelia Island Resort offers competitive pay reflecting the local hospitality market, with opportunities for bonuses tied to guest service performance.
Strong communication and multitasking abilities stand out for Spa Desk Agent Pt roles, especially proficiency with booking software and telephone etiquette. Emphasizing your customer service experience and ability to maintain composure during busy shifts will boost your candidacy.
Certifications like ServSafe and eTIPS are highly favored in Virginia spa environments, including Omni properties. These credentials ensure safe food and alcohol handling, which aligns with regulatory standards and enhances your appeal for spa front desk roles.
Omni Amelia Island Resort emphasizes a culture of respect and empowerment, with comprehensive training and a four-season luxury setting. This contrasts with smaller spas, offering a dynamic environment where agents contribute to a premium guest experience.
Starting as a Spa Desk Agent Pt can open doors to positions like Spa Coordinator, Front Desk Supervisor, or even managerial roles. Omni’s supportive culture encourages internal growth, making it easier to transition into broader hospitality or wellness management.
Hot Springs, VA has a steady demand for spa front desk professionals due to its tourism-driven economy. This means competitive hiring but also good opportunities for motivated candidates, especially those with relevant certifications and flexible availability.
Flexibility is key since shifts can cover mornings, evenings, weekends, and holidays. The resort’s seasonal fluctuations, especially in winter sports and summer tourism, may require adaptability to varying guest volumes and work hours.
Omni provides targeted training and mentoring to help Spa Desk Agents manage busy periods effectively. The resort fosters teamwork and offers resources to maintain a high service standard without compromising employee well-being.
Daily duties include greeting guests, managing appointment bookings, offering spa tours, serving refreshments, and handling check-ins and check-outs, all while promoting spa services and maintaining a welcoming atmosphere.
Omni’s reputation for exceptional service and its scenic Allegheny Mountains location provide a unique work experience. The resort’s commitment to employee growth and respect creates a fulfilling environment unmatched by typical local spa front desk jobs.