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Prime Healthcare Services

Director of Admitting

Company : Prime Healthcare Services

Location : Reno, NV, 89503

Job Type : Full Time

Date Posted : 10 January 2026

Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Saint Mary’s Health Network, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

As a long-standing community partner with a 116-year history, Saint Mary’s Health Network offers Northern Nevada inpatient, outpatient, ancillary, and wellness services. Nationally recognized and accredited by the Joint Commission, as well as named one of the Top 100 Hospitals by Fortune/Merative and America’s Best 250 hospitals by Healthgrades, Saint Mary’s Regional Medical Center is a 352-bed acute care hospital offering a robust line of inpatient, outpatient and ancillary services including a top-rated Center for Cancer, surgical and orthopedic services, and an award-winning Cardiology program and more. The health system, a member of Prime Healthcare, also operates a fully-integrated Medical Group, multiple urgent care clinics, freestanding imaging, lab, and primary care clinics. For more information, visit www.SaintMarysReno.com.

Responsibilities

The Director of Admitting Provides leadership, direction, and administration in all aspects of the Admitting department, which includes all registration functions within all areas of the hospital, Information Desk, financial counseling, Cashier processes, hospital mail processes as well as the PBX area.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

  • Bachelor’s degree in Business Management or Accounting preferred.
  • Three to five years experience as a supervisor/ manager in the Admitting areas of an acute care facility required
  • Preferred Skills and Abilities: Must be able to demonstrate understanding of and ability to interpret third party payer principles and terms and COBRA laws.  Strong organizational skills required for effective communication with patients, physicians, public, staff and administrations.  Must be able to work in fast paced environment with frequent interruptions.
  • Knowledge of medical terminology preferred.
  • Effective written, verbal communication, and interpersonal skills
  • Ability to multi-task, prioritize needs to meet required timelines
  • Analytical and problem-solving skills
  • Customer Services experience required
  • Employment Status

    Full Time

    Shift

    Days

    Equal Employment Opportunity

    Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

     

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    Frequently asked questions

    The Director of Admitting at Saint Mary’s orchestrates all registration functions, ensuring smooth patient intake even during peak hours. They lead teams handling financial counseling, cashier operations, and information desks, optimizing efficiency and enhancing patient experience in a fast-paced healthcare setting.

    Strong organizational skills, clear communication, and the ability to multitask under pressure are critical. A Director of Admitting must also interpret third-party payer regulations and COBRA laws while fostering a collaborative environment that supports staff and patient needs effectively.

    Mastering this role develops expertise in operational management, regulatory compliance, and team leadership—foundations that open doors to senior administrative positions such as hospital operations director or chief administrative officer, especially in large healthcare networks.

    Locally, familiarity with Nevada healthcare regulations and third-party payer policies is highly regarded. While not always mandatory, credentials like Certified Patient Access Manager (CPAM) can enhance credibility and align with regional compliance expectations.

    Reno’s growing healthcare sector increases demand for experienced admitting directors, but competition remains moderate due to specialized skill requirements. Candidates with proven supervisory experience and strong knowledge of medical billing tend to stand out.

    Prime Healthcare emphasizes community engagement and compassionate care, which means admitting directors must balance administrative efficiency with empathetic patient interaction, aligning operational goals with the company’s core values.

    Prime Healthcare’s integrated approach, including urgent care and imaging services, requires the Director of Admitting to oversee diverse registration points and coordinate smoothly across multiple departments, offering a broader operational scope than typical hospital settings.

    Directors of Admitting in Reno typically earn between $85,000 and $110,000 annually. This range corresponds to the role’s management of complex registration processes, regulatory compliance, and leadership demands within a large acute care hospital environment.

    During surges, the Director must swiftly reallocate staff, manage interruptions, and maintain accurate patient registration while ensuring compliance and customer service standards don’t falter, balancing operational pressure with patient-centered care.

    Understanding third-party payer principles and COBRA regulations is fundamental, as these impact financial counseling and billing accuracy. The director ensures the admitting team navigates these complexities to minimize claim denials and support patient financial clarity.

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