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PATIENT TRANSFER COORDINATOR
Company : Appalachian Regional Healthcare
Location : Lexington, KY, 40505
Job Type : Full Time / Part Time
Date Posted : 11 January 2026
Overview
The Command Center Patient Transfer Coordinator coordinates patient transfers with one call convenience for the referring provider/physician. The Patient Transfer Coordinator answers calls to collect clinical information relative to a transfer request and facilitates the transfer by matching the patient’s clinical needs to the facility with service and bed capacity capability. The specialist works in collaboration with referring and accepting providers, hospital house nurse supervisors, bed placement coordinators, and other hospital staff to coordinate a streamlined transfer of the patient. This position requires the coordinator to multitask, maintain great customer service and identify and escalate concerns.
Special Instructions
On site at Hazard Command CenterResponsibilities
The Command Center Transfer Coordinator may be assigned one or more duties. These duties include, but are not limited to, the following:
- Promptly answer, evaluate, and prioritize incoming transfer request calls for service while communicating effectively with all callers
- Communicate with referring and accepting providers, transport service providers, and various hospital facility staff to complete patient transfers
- Request and coordinate all medical transportation to complete transfers as necessary
- Ability to multi-task in a fast paced environment
- Ensure appropriate clinical information is gathered and presented to accepting physician and provide timely communication to referring and accepting provide
- Utilize excellent problem solving and critical thinking abilities
- Demonstrate exceptional customer service, communication, and telephone skills
- Maintain a calm and professional demeanor at all times
- Thoroughly and accurately document all communication related to each transfer center call in a timely manner and within timelines set forth within Command Center policy/procedures
- Demonstrate a working knowledge of EMTALA rules and regulations
- Maintain a high degree of familiarity with and demonstrate compliance with established policies and procedures related to coordination of patient placement and transfer
- Demonstrate the ability to make accurate moment to moment decision making in regards to the patient transfer process
- Effectively triage all incoming requests for service according to the center’s policies and guidelines
- Participate in training programs and ongoing education as required
- Follow up with referring and receiving providers to gather feedback and ensure a seamless transfer process
- Escalate issues and communication appropriate with Command Center Clinical Nurse Manager and/or Director as appropriate
Perform other duties as assigned
Qualifications
Education:
- High School Diploma or Equivalent
- Graduate of an accredited school of Nursing, Paramedic program, or Emergency Medical Technician training program
- Licensure (State of Kentucky or Compact State): RN/Paramedic/EMT
- BLS Required
- ACLS Preferred
Minimum Work
Experience:
- A minimum of 3 year(s) of health care related experience in an acute care hospital setting, patient care setting, and/or emergency medical transport setting.
- Experience in Critical Care/Emergency Department preferred
Required Skills, Knowledge, and Abilities:
- Basic computer literacy/data entry and technology skills
- Exemplary interpersonal communication and telephone skills
- Must be capable of performing work in a multitasking, fast paced environment and retain detailed information
- Ability to adjust in a fast paced environment while maintaining a positive and calm attitude in all contacts
- Knowledge and basic understanding of EMTALA guidelines
- Critical thinking and problem solving skills
- Ability to work independently and as a team member
- Ability to resolve complaints, problems, and issues with tact and focus on service excellence
- Knowledge of patient medical conditions and medical terminology
- Ability to recognize and react to changing priorities and ability to make timely & accurate judgment decisions
- Ability to work as a team member
- Strong attention to detail
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Frequently asked questions
Lexington's healthcare sector is growing steadily, but the Patient Transfer Coordinator position at Appalachian Regional Healthcare sees moderate competition due to specialized skills required. Candidates with strong critical care experience and EMTALA knowledge tend to stand out in this region’s job market.
In Kentucky, including Lexington, employers highly value licensure like RN, Paramedic, or EMT compact state credentials. BLS is mandatory, and ACLS certification is preferred, reflecting the clinical demands of patient transfer coordination roles in acute care settings.
Success hinges on multitasking abilities, precise data entry, and effective telephone communication. Familiarity with clinical terminology and EMTALA rules is critical, alongside a calm demeanor to manage stressful patient transfer situations common in Lexington-area hospitals.
This role offers pathways into senior clinical services coordination or hospital administrative leadership. Mastery of patient flow logistics and transfer protocols can lead to management positions overseeing broader patient care operations.
Appalachian Regional Healthcare emphasizes a centralized command center model, enhancing one-call convenience for providers and ensuring seamless transfer logistics. This integrated system fosters collaboration among clinical teams, setting it apart in the regional healthcare landscape.
The company provides ongoing training programs and clear escalation protocols to clinical nurse managers or directors. This support framework helps coordinators maintain composure and make timely decisions during urgent patient transfer scenarios.
Salaries typically range between $45,000 and $60,000 annually, depending on experience and certifications. Lexington’s cost of living and demand for acute care coordination roles influence compensation packages within this competitive bracket.
Daily tasks involve triaging transfer requests, communicating between referring and receiving providers, and coordinating medical transport. The role demands real-time problem-solving, precise documentation, and collaboration with multiple hospital departments to ensure smooth patient transitions.
Coordinators rely on strong organizational skills and clinical knowledge to prioritize calls effectively while keeping communication clear and empathetic. This balance ensures patient transfers proceed efficiently without compromising professional courtesy.
Some believe it’s purely administrative, but the role demands clinical insight, quick decision-making, and familiarity with emergency transport protocols. Understanding these facets can attract individuals passionate about patient care logistics rather than just clerical work.