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Guest Services Event Staff | Part-Time | Ford Idaho Center
Company : Dallas Convention Center
Location : Nampa, ID, 83651
Job Type : Part Time
Date Posted : 8 January 2026
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.
This role will pay an hourly wage of $12 to $15.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
About the Venue
This position is based at our Ford Idaho Center. The Ford Idaho Center features a variety of flexible spaces to host events of all types and sizes. The Ford Idaho Center is a unique combination of three venues under one complex: Ford Idaho Center Arena, Ford Idaho Sports Center, and Ford Idaho Horse Park. The complex is flexible to meet the needs of events of all types and sizes. It is well-suited for conventions, meetings, tradeshows, sporting, social and entertainment events.
Responsibilities
- When gates open, welcome our fans with a great smile and helpful attitude
- Scan event tickets ensuring that the proper ticket is being used to gain entry
- Assist fans in locating their ticketed seats
- Being alert and proactive to potential hazards and reporting incidents when they occur
- Monitor your assigned area for issues and opportunities to make lasting memories for our fans
- Respond to all guest concerns/complaints promptly and in a professional manner
- Assist guests in ADA accessible seating sections
- Enforce all building policies and procedures to ensure a safe environment for all guests
- Manage the foot traffic flow of large crowds
- Check identification of guests to verify age requirements for purchase of alcohol.
- Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
- Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
Qualifications
- Experience in a hospitality or entertainment environment is preferred
- You must love working with and helping people.
- Ability to stand for long periods of time.
- You must be able to maintain a POSITIVE attitude while handling difficult situations.
- Flexible schedule: Availability to work nights and weekends
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
Guest services event staff manage crowd flow by monitoring foot traffic, directing guests efficiently, and ensuring safety protocols are followed. This proactive approach helps maintain an enjoyable atmosphere while preventing congestion during events at the Ford Idaho Center.
Key skills include excellent communication, patience, ability to stand for extended periods, and adaptability to different guest needs. Familiarity with ticket scanning and crowd management also enhances performance in this fast-paced, customer-focused role.
Yes, starting as event staff builds valuable guest interaction and operational experience, opening pathways to supervisory or managerial positions within event management or hospitality sectors, especially with companies like Oak View Group.
At Dallas Convention Center, guest services staff may engage more with diverse event formats and larger crowds, requiring versatility in addressing various event types, from conventions to concerts, while maintaining exceptional guest experiences aligned with the center’s high standards.
Staff receive training on venue-specific emergency evacuation plans and are expected to assist guests calmly during incidents. This preparedness ensures safety while reinforcing the Dallas Convention Center’s commitment to secure, world-class event experiences.
The pay ranges from $12 to $15 per hour, reflecting local market standards for part-time hospitality roles. This rate includes benefits like a 401(k) savings plan with matching, which is notable for part-time event staff positions.
Nampa’s event staffing market is moderately competitive due to the presence of venues like the Ford Idaho Center. Part-time roles often attract candidates seeking flexible schedules, so applying early and demonstrating customer service skills can improve hiring chances.
Commuters should factor in peak event times which can affect traffic around the Ford Idaho Center. Planning routes ahead and considering flexible timing helps ensure punctuality and reduces stress when attending evening or weekend shifts.
The Dallas Convention Center offers exposure to a wide variety of high-profile events, fostering diverse guest service skills. Additionally, its reputation for inclusivity and employee development makes it an attractive workplace for those passionate about event hospitality.
Staff work closely with event crews to ensure seamless entry through ticket scanning, assist guests with seating, and maintain safety standards. This collaboration creates a smooth, memorable experience that supports the venue’s reputation for premium hospitality.