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Guest Services Event Staff | Part-Time | Owensboro Convention Center
Company : Dallas Convention Center
Location : Owensboro, KY, 42302
Job Type : Part Time
Date Posted : 13 January 2026
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.
This role will pay an hourly rate of $12.50.
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.
This position will remain open until December 31, 2025.
About the Venue
Western Kentucky’s award-winning venue – the Owensboro Convention Center – is a full-service facility overlooking the scenic Ohio River in revitalized downtown Owensboro, Kentucky. The multi-purpose center boasts just under 102,000 sq. ft. of available space, including a 44,000+ sq. ft. exhibition hall, the 8,900+ sq. ft. Kentucky Legend Pier outside over the scenic Ohio River, and additional ballroom, meeting, and pre-function space.
The Sportscenter, one of Owensboro’s most historic buildings, opened in 1949. It is a multi-purpose, 5,000-seat arena that hosts concerts, sporting events, graduations, trade shows, meetings, and receptions.
Responsibilities
- Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
- When gates open, welcome our guests with a great smile and helpful attitude
- Scan event tickets ensuring that the proper ticket is being used to gain entry
- Assist guests in locating their ticketed seats
- Being alert and proactive to potential hazards and reporting incidents when they occur
- Monitor your assigned area for issues and opportunities to make lasting memories for our fans
- Respond to all guest concerns/complaints promptly and in a professional manner
- Assist guests in ADA accessible seating sections
- Enforce all building policies and procedures to ensure a safe environment for all guests
- Manage the foot traffic flow of large crowds
- Check identification of guests to verify age requirements for purchase of alcohol.
- Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency
Qualifications
- Experience in a hospitality or entertainment environment is preferred
- You must love working with and helping people
- Ability to stand for long periods of time
- You must be able to maintain a POSITIVE attitude while handling difficult situations
- Flexible schedule: Availability to work most home basketball games
- Weekend availability is needed
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
Working as part-time Guest Services Event Staff at Owensboro Convention Center means directly enhancing attendees' experiences by assisting with ticket scanning, navigating seating, and ensuring safety. Your role shapes memorable events by offering friendly guidance and maintaining a secure, enjoyable atmosphere.
Key skills include excellent interpersonal communication, patience during busy events, and attentiveness to safety concerns. Familiarity with ADA seating protocols and the ability to remain positive under pressure are crucial for success in Owensboro’s dynamic event environment.
This role offers hands-on experience in crowd management, customer service, and event logistics, foundational for moving into event coordination or hospitality management. Exposure to diverse events and teamwork sharpens organizational and problem-solving abilities valued in the industry.
Owensboro shows growing demand for flexible, part-time event staff to support a rising number of live entertainment and sports events. Candidates with weekend availability and hospitality experience are particularly sought after, reflecting the area's vibrant event calendar.
Applicants should anticipate managing large crowds efficiently and adapting quickly to event-specific logistics. Owensboro venues often host diverse event types, requiring staff to be versatile in handling everything from trade shows to concerts while maintaining safety and guest satisfaction.
The Dallas Convention Center fosters a welcoming, inclusive environment where guest service staff are empowered to create positive guest interactions. Team collaboration and a commitment to safety are emphasized, ensuring staff feel valued and motivated throughout event operations.
Dallas Convention Center blends historic venue charm with modern event management, offering staff a unique atmosphere to engage guests. The role emphasizes proactive safety measures and personalized guest assistance, creating a distinct balance between tradition and innovation.
Earning $12.50 hourly aligns well with Owensboro’s market for part-time event staff, balancing local living costs and industry norms. This rate, combined with 401(k) benefits, offers a solid compensation package for those seeking flexible event employment in the region.
Many believe the job is solely ticket scanning, but it also involves critical safety oversight, guest relations, and dynamic problem-solving. The role demands stamina and adaptability, disproving assumptions about it being low-effort or purely entry-level.
The center prioritizes flexible scheduling to match staff availability, especially on weekends and for basketball games. This approach helps balance operational needs with employees’ personal commitments, ensuring consistent event coverage without overburdening workers.