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Billing Clerk
Company : Roche Bros.
Location : Walpole, MA, 02081
Job Type : Full Time / Part Time
Date Posted : 24 December 2025
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable).5. Follow company cash handling procedures and maintain acceptable over/short record6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
Boston, MA
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Frequently asked questions
In Walpole’s busy retail setting, a Billing Clerk must swiftly scan and price items while minimizing errors. This dual focus ensures smooth customer flow and precise billing, essential for maintaining Roche Bros.’ reputation for excellent service and operational efficiency.
Key skills include strong attention to detail, customer communication, and proficiency with point-of-sale systems like scanners and cash registers. Familiarity with cash handling procedures and teamwork also boosts performance in this customer-centric role.
Beyond scanning items, duties often involve verifying IDs for restricted products, managing cash over/short records, assisting customers with inquiries, and ensuring compliance with safety and cleanliness standards to support store operations.
Yes, experienced Billing Clerks may help onboard new associates, sharing knowledge on efficient transaction processing, customer service excellence, and company policies, fostering a collaborative team environment.
The hiring wage for a Billing Clerk at Roche Bros. falls between $15.00 and $17.90 per hour. Actual pay depends on experience, qualifications, and internal factors, aligning with Massachusetts pay transparency standards.
Walpole’s retail sector shows steady demand for Billing Clerks due to its suburban population and multiple grocery stores. Competition remains moderate, with employers valuing candidates who combine accuracy with customer service skills.
Roche Bros. emphasizes a family-like atmosphere, encouraging Billing Clerks to provide friendly, courteous service. This culture shapes interactions to be warm and respectful, enhancing customer loyalty and satisfaction.
A frequent misunderstanding is that Billing Clerks only scan items; however, they also handle cash management, verify age-restricted purchases, manage shrink control, and maintain an orderly checkout area, making the role multifaceted.
Clerks promptly notify management about pricing errors or problematic merchandise, ensuring quick resolution. This proactive communication helps maintain pricing accuracy and customer trust during checkout.
Billing Clerks gain valuable retail experience and customer service skills, creating pathways to supervisory roles or specialized positions like service clerk or head cashier, supported by on-the-job training and company development programs.