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Billing Clerk
Company : Roche Bros.
Location : Medway, MA, 02053
Job Type : Full Time / Part Time
Date Posted : 24 December 2025
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable).5. Follow company cash handling procedures and maintain acceptable over/short record6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
Boston, MA
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Frequently asked questions
Billing Clerks in Medway, MA often balance customer service with precise transaction processing, reflecting Roche Bros.' community-driven culture. Unlike some regions, there’s a strong emphasis on teamwork and in-person interaction, which shapes daily tasks toward both accuracy and friendly customer engagement.
Strong communication, integrity, and the ability to manage transactions accurately are vital. Roche Bros. values candidates who excel in customer rapport and teamwork, alongside handling billing software and cash procedures efficiently, reflecting their commitment to a family-like store atmosphere.
This role provides foundational exposure to billing processes, cash handling, and customer service, which are transferable across finance and accounts payable positions. It’s ideal for gaining practical experience before advancing to specialized roles like account clerk or billing assistant.
Managing high customer volume while maintaining error-free billing demands strong focus. Additionally, adapting to physical tasks like lifting and standing for long periods, combined with vigilance against shrinkage and maintaining safety standards, creates a dynamic but demanding environment.
Medway’s demand for billing clerks is moderate, with Roche Bros. attracting applicants due to its local reputation. Nearby urban centers have higher competition, so local candidates often benefit from community connections and familiarity with regional retail practices.
While formal certifications aren’t mandatory, completing e-learning modules and department-specific training boosts employability. Familiarity with POS systems and basic accounting principles is advantageous, reflecting regional employers’ preference for well-prepared candidates.
Roche Bros. emphasizes a warm, family-like work culture, prioritizing courteous customer service and team collaboration. This contrasts with larger chains where roles might be more transactional. Employees often engage in cross-functional tasks, enhancing skill variety and workplace camaraderie.
The company encourages immediate communication with customer service managers to resolve issues swiftly. Billing Clerks are trained to verify prices and UPC codes diligently, promoting accuracy and customer trust while minimizing conflicts at checkout.
Billing Clerks earn between $15.00 and $17.90 per hour at Roche Bros., aligning with Massachusetts’ retail pay standards. This range is competitive for Medway, reflecting both the cost of living and the skill level required, positioning the role attractively for entry-level finance positions.
Yes, Roche Bros. supports internal growth, with Billing Clerks potentially advancing to head cashier, service clerk, or training roles. The company values reliability and teamwork, making it an excellent environment for career development within retail finance.