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Room Attendant Four Points Pleasanton
Company : Highgate
Location : Pleasanton, CA, 94588
Job Type : Full Time
Date Posted : 12 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Overview
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Responsibilities
- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas and closets clean, neat and vacuumed
- Restock housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for “Lost and Found” according to the standards.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
In Pleasanton, the Room Attendant role requires occasional lifting up to 50 pounds and standing throughout shifts. This physical stamina is essential for thorough cleaning tasks and restocking, ensuring guestrooms meet Highgate’s high standards in hospitality services.
Highgate’s Room Attendant position stands out with its focus on attentive guest service combined with advanced operational tools. The company’s extensive portfolio and innovative management practices create a dynamic environment for attendants to thrive and deliver exceptional guest experiences.
Pleasanton’s hospitality sector benefits from steady tourism and business travel, creating steady demand for Room Attendants. However, competition can vary seasonally, so candidates who demonstrate reliability and strong communication skills often have an edge.
Room Attendants in Pleasanton typically earn hourly wages ranging from $15 to $18, influenced by experience and hotel brand prestige. Highgate offers competitive hourly compensation aligned with regional standards and industry benchmarks.
Pleasanton’s community values courteous, efficient service, and that reflects in guest expectations. Room Attendants are encouraged to foster a friendly atmosphere, maintaining clean spaces while respecting diverse guest needs that are typical in this vibrant Californian city.
Key skills include attention to detail, stamina for physical tasks, and strong communication abilities. Familiarity with cleaning protocols and guest relations enhances performance, especially in a competitive market like Pleasanton’s hotel industry.
Highgate integrates industry-leading revenue management with its housekeeping roles, meaning Room Attendants contribute directly to guest satisfaction and asset value. The brand’s global presence offers unique exposure to diverse hospitality standards.
Highgate supports upward mobility within hospitality operations. Starting as a Room Attendant, motivated employees can advance to supervisory or management roles, benefiting from the company’s commitment to professional development and extensive hotel network.
Daily duties include meticulous cleaning of guest rooms, restocking supplies, managing lost and found items, and reporting maintenance. Maintaining hallways and public spaces also ensures a welcoming environment, which is crucial for guest satisfaction.
Effective communication is vital for coordinating with supervisors and responding to guest needs promptly. At Highgate, Room Attendants use both verbal and written communication to ensure smooth operations and uphold the company’s service excellence.