Risevoic
Courtyard Folsom Front Desk Agent
Company : Highgate
Location : Folsom, CA, 95630
Job Type : Full Time
Date Posted : 4 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Courtyard Folsom
2575 Iron Point RoadFolsom, CA 95630Overview
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
The salary ranges from $17.00-$18.00 hourly, based on experience.
Responsibilities
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
Related Jobs
Princeton, NJ
Top trending job titles hiring now
Popular Searches for Front Desk Agent
Frequently asked questions
Folsom's hospitality sector shows steady demand for front desk agents, with Highgate among top employers. Competition is moderate due to the region's growing tourism and business travel. Candidates with experience in customer service and local knowledge often gain an advantage when applying for roles like the Courtyard Folsom Front Desk Agent.
While formal certifications are not mandatory, familiarity with hospitality software, cash handling expertise, and strong communication skills boost employability in Folsom. Employers like Highgate value candidates who can multitask efficiently and demonstrate knowledge of emergency protocols, enhancing service quality at properties like Courtyard Folsom.
This position involves managing guest check-ins and checkouts, responding to inquiries about local amenities, and coordinating with housekeeping. Balancing cash transactions, maintaining records, and promoting hotel programs are also key tasks. Attention to detail and courteous communication are essential to enhance guest satisfaction.
The Courtyard Folsom Front Desk Agent role emphasizes familiarity with specific hotel rates, promotions, and group bookings unique to Highgate’s portfolio. Unlike generic front desk associates, this position requires a nuanced understanding of property-specific software and local guest services tailored to Folsom’s market.
Entry-level front desk agents can advance to supervisory or managerial roles within Highgate’s hotel network. Demonstrating strong customer service skills, problem-solving abilities, and mastering front desk systems often leads to promotions or cross-training in departments like guest services or reservations.
Highgate emphasizes digital acumen and revenue management tools, so agents at Courtyard Folsom are trained in advanced booking systems and market-driven pricing strategies. Additionally, Highgate’s culture encourages proactive guest engagement and adherence to global hospitality standards, distinguishing this role from other front desk positions.
Highgate fosters a collaborative environment with an emphasis on professionalism and guest-focused service. Scheduling may vary to meet hotel needs, including evenings and weekends. Employees are encouraged to maintain consistent attendance while balancing shifts that support both operational efficiency and work-life balance.
Candidates for the front desk agent role at Courtyard Folsom can expect an hourly pay between $17.00 and $18.00, reflecting experience and skills. This competitive rate aligns with hospitality standards in Folsom, offering a solid entry point into hotel front office careers.
Highgate’s extensive portfolio and innovative management practices provide front desk agents with access to cutting-edge tools and diverse hospitality experiences. The Courtyard Folsom offers opportunities to work within a global network while benefiting from localized guest engagement, making it attractive for career development.
Highgate equips agents with comprehensive training in emergency protocols, conflict resolution, and multi-channel communication. The use of advanced front desk systems and clear operational standards enables agents at Courtyard Folsom to handle guest concerns swiftly and maintain high satisfaction levels.