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Front Desk Agent
Company : Highgate
Location : Tracy, CA, 95376
Job Type : Part Time
Date Posted : 6 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Fairfield Inn Tracy
2410 Naglee RoadTracy, CA 95376Overview
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
Salary Range ($16.50 -$17.00)
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Frequently asked questions
Tracy's accessible location in California’s Central Valley offers relatively manageable commutes compared to larger metro areas. For a Front Desk Agent, this means less time in traffic and more opportunity to balance shifts, which can vary, especially in hospitality roles. Local transit options and parking availability also influence daily routines.
Tracy’s growing hospitality market, boosted by tourism and business travel, has increased the need for skilled Front Desk Agents. Hotels like those managed by Highgate often seek customer-service-oriented candidates to maintain high guest satisfaction, making this a competitive yet promising job market for local applicants.
A Front Desk Agent at Highgate benefits from strong multitasking skills, familiarity with industry-standard property management systems, and a warm, approachable demeanor. Prior experience in hospitality, coupled with knowledge of revenue management and guest service protocols, aligns well with Highgate’s commitment to excellence.
Starting as a Front Desk Agent opens pathways toward supervisory roles such as Front Desk Supervisor or Assistant Front Desk Manager. Gaining expertise in reservation systems, guest relations, and hotel operations can lead to broader roles within hotel management or corporate hospitality functions.
While both roles focus on guest interactions, a Front Desk Agent primarily manages check-ins, reservations, and guest inquiries. In contrast, a Front Desk Coordinator may handle scheduling, team coordination, and administrative tasks, emphasizing operational support alongside direct guest service.
Highgate leverages advanced front desk computer systems and revenue management tools that help Front Desk Agents efficiently process reservations, monitor occupancy, and optimize pricing. This tech integration enhances guest experiences and supports agents in managing workflows effectively.
Highgate’s position as a global hospitality leader means its Front Desk Agents benefit from exposure to diverse hotel brands and innovative digital tools. The company emphasizes personalized guest service and professional growth, setting its agents up for success within a dynamic, supportive environment.
The hourly wage for a Front Desk Agent at Highgate’s Fairfield Inn in Tracy typically ranges between $16.50 and $17.00. This aligns with local market standards for entry to mid-level hospitality roles, reflecting both the role’s responsibilities and regional cost of living.
While not always mandatory, certifications in hospitality management or customer service can boost a candidate's profile. Skills in property management software, bilingual abilities, and knowledge of local area amenities also enhance employability in Tracy’s competitive hotel market.
Agents at Highgate are trained in emergency protocols and expected to maintain vigilance during shifts. Their role includes guiding guests during incidents and coordinating with security or management, ensuring a safe environment while delivering attentive service.