Risevoic
Patient Service Representative
Company : Dental Care Alliance
Location : Detroit, MI, 48213
Job Type : Full Time
Date Posted : 5 January 2026
Overview
Gentle Dental at Gratiot Avenue is looking for a Patient Service Representative in Detroit, Michigan, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
What we offer:
- Pay: min$18-max$21 per hour
- Full time: Monday-Friday 7:30AM-3:30PM
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
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Frequently asked questions
Detroit’s healthcare sector is expanding steadily, increasing demand for Patient Service Representatives. The competition is moderate with many clinics seeking professionals skilled in patient communication and scheduling. Familiarity with local insurance plans can give candidates an edge when applying in this city.
While certifications aren’t always mandatory, Detroit employers often value credentials like HIPAA compliance training or medical billing knowledge. These certifications can boost your profile, especially in dental and medical offices prioritizing regulatory adherence and efficient patient data handling.
Managing appointment scheduling, answering patient inquiries, verifying insurance details, and ensuring a welcoming environment are core daily activities. Effective communication and multitasking skills are essential to handle front-desk operations smoothly in a busy healthcare setting.
Exceptional interpersonal abilities, proficiency with healthcare management software, and a strong grasp of insurance terminology set top performers apart. Adaptability and a patient-first mindset also greatly enhance service quality and office efficiency.
Dental Care Alliance emphasizes a team-based, patient-focused atmosphere with access to advanced dental technology. The role integrates personalized care with administrative duties, offering a unique blend of clinical support and customer service in a warm environment.
Beyond competitive pay, Dental Care Alliance provides comprehensive benefits including health insurance and 401(k) plans. Their commitment to employee growth and a collaborative culture fosters career development within the dental care industry.
Patient Service Representatives in Detroit typically earn between $18 to $21 per hour, reflecting local market standards. This range aligns with entry to mid-level experience, with room for growth based on skill set and tenure.
Absolutely, starting as a Patient Service Representative can open pathways to administrative management, medical billing, or clinical support roles. Gaining experience in patient coordination and insurance processes builds a solid foundation for diverse healthcare careers.
Balancing high patient volumes during peak hours and navigating varied insurance policies can be demanding. Flexibility and strong organizational skills are vital to maintaining smooth operations and delivering excellent patient experiences.
Part-time positions exist but are less common in this region’s dental offices, which often prefer full-time staff for consistency. However, some clinics may offer flexible schedules depending on patient demand and office size.