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Highgate

Room Attendant

Company : Highgate

Location : Lewisville, TX, 75067

Job Type : Full Time

Date Posted : 28 December 2025

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Courtyard Lewisville

2701 Lake Vista DriveLewisville, TX 75067

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Responsibilities

  • Thoroughly clean guestrooms according to standards.
  • Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
  • Remove all trash and dirty linen from guestrooms and hallways.
  • Keep all hallways, public areas and closets clean, neat and vacuumed
  • Restock housekeeping cleaning cart for next day's use.
  • Replenish chemical bottles.
  • Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
  • Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
  • Handle items for “Lost and Found” according to the standards.
  • Ensure overall guest satisfaction.

Qualifications

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

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Frequently asked questions

Working as a room attendant in Lewisville requires regular lifting of up to 50 pounds and standing throughout your shift. The role involves continuous movement to maintain guest rooms and public areas, so physical stamina and the ability to handle cleaning supplies efficiently are essential for success.

While a formal certification isn't mandatory, possessing hospitality or housekeeping training can enhance employability in Lewisville. Employers like Highgate value candidates familiar with cleaning standards and guest service protocols, which can sometimes be gained through local vocational programs or on-the-job training.

Room attendants handle more than just tidying rooms; responsibilities include restocking housekeeping carts, managing lost and found items, reporting maintenance issues promptly, and ensuring hallways and public spaces remain spotless to enhance guest satisfaction.

Highgate emphasizes a tech-savvy and guest-focused approach, utilizing advanced revenue management and operational tools. Room attendants here benefit from structured support and clear protocols, blending traditional hospitality values with innovative management, which may contrast with smaller or less resource-heavy properties.

Highgate's scheduling tends to align with hotel operational needs, which might include part-time shifts. While flexibility can vary, they often accommodate shift preferences to balance service demands with employee availability, especially in busy locations such as Lewisville.

Lewisville sees moderate competition for room attendant roles due to its growing hospitality sector. Candidates with previous housekeeping experience or strong customer service skills tend to have an advantage, particularly when applying to renowned firms like Highgate.

Room attendants in Lewisville typically earn between $12 and $15 per hour. Highgate offers competitive hourly pay within this range, reflecting local market conditions and the physical demands of maintaining high cleanliness standards in hotel guestrooms.

Absolutely. Effective verbal and written communication is critical for coordinating with supervisors, reporting maintenance needs, and ensuring guest requests are met promptly. Highgate particularly values attendants who can interact courteously with diverse guests and team members.

Highgate supports career advancement through internal promotions and training programs. Room attendants demonstrating reliability and strong service skills may progress to supervisory roles or transition into other hospitality areas like guest services or facility management.

Lewisville's hospitality work culture balances a community-oriented atmosphere with professional standards. Compared to larger metro areas, the pace might be steadier, offering a supportive environment where teamwork and guest satisfaction are prioritized.

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