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Front Office Supervisor
Company : Highgate
Location : Metairie, LA, 70001
Job Type : Full Time / Part Time
Date Posted : 15 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
La Quinta New Orleans Downtown
301 West Camp StreetNew Orleans, LA 70130Overview
The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
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Frequently asked questions
Metairie, LA has a moderately active hospitality sector with steady demand for Front Office Supervisors. The competition often involves candidates with strong customer service background and supervisory experience, reflecting the area's blend of business and leisure travel hospitality needs.
While formal certifications aren't mandatory, possessing hospitality management credentials or customer service certifications can boost a candidate’s profile in the New Orleans area, enhancing trustworthiness and knowledge of local tourism dynamics.
Strong leadership abilities combined with advanced multitasking and conflict resolution skills separate Front Office Supervisors from standard front desk workers. Expertise in managing guest experiences, supervising teams, and proficiency with front desk systems is crucial.
This role often serves as a springboard to positions like Front Office Manager or Operations Manager by developing skills in team leadership, revenue optimization, and cross-department coordination, which are essential for upper management in hotels.
Daily duties include overseeing guest check-ins and checkouts, managing front desk staff, handling guest inquiries, supervising cash transactions, and ensuring smooth communication between departments to maintain excellent service standards.
Highgate emphasizes innovation with access to modern revenue management tools and global career development opportunities, making their Front Office Supervisor roles stand out by blending traditional hospitality with cutting-edge technology.
Highgate's extensive portfolio and digital acumen provide a more dynamic work environment, incorporating advanced systems and international best practices that may not be as prevalent in smaller, local hotel chains.
Hourly rates for Front Office Supervisors in Metairie typically range between $15 to $22, reflecting local living costs, experience levels, and the hospitality industry's competitive salary standards in Louisiana.
While both roles oversee front desk operations, a Front Office Supervisor often provides more direct team oversight during shifts and handles immediate guest concerns, whereas a Front Desk Manager focuses on broader administrative and strategic responsibilities.
Managing fluctuating guest volumes, coordinating between departments, maintaining high customer satisfaction, and ensuring adherence to hotel policies are frequent challenges that require adaptability and strong problem-solving skills.