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Front Desk Agent
Company : Omni Amelia Island Resort
Location : New Orleans, LA, 70140
Job Type : Full Time / Part Time
Date Posted : 7 January 2026
Location
Royal Orleans Hotel
The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork.
Omni Royal Orleans’ associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match.
Job Description
Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay.
Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them.
Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests.
Responsibilities
- Process guest check-ins and check-outs according to Omni’s Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail in order to ensure security of guest room access.
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
- Maintain guest history files on all guests
- Accommodate room changes expediently
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Generate, print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and coworkers, both in person and by telephone
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Fluency in a foreign language is preferred
- Previous guest relations training is preferred
New Orleans, LA
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Frequently asked questions
New Orleans, known for its vibrant tourism sector, has a steady demand for front desk agents, especially in upscale hotels like the Omni Amelia Island Resort. Competition is moderate but favors candidates with hospitality experience and multilingual skills, given the city's diverse visitors.
Front desk agents in New Orleans often embrace the city's warm, welcoming culture, blending professional service with genuine southern hospitality. Understanding local customs and the French Quarter's lively atmosphere enhances guest interactions and creates memorable stays.
Success in this role hinges on clear communication, quick problem-solving, and attention to detail. Familiarity with hotel reservation systems and the ability to handle busy check-in/out periods efficiently are essential, particularly in a bustling tourist hub like New Orleans.
At Omni Amelia Island Resort, front desk agents welcome guests warmly, manage check-ins and check-outs, handle guest inquiries, and coordinate special requests. They also ensure accurate billing and maintain confidential guest records, all while upholding the hotel’s luxury service standards.
Front desk agents often progress to supervisory or front office manager roles by demonstrating leadership, mastering guest relations, and gaining operational expertise. Omni’s culture emphasizes mentorship, making it an ideal environment for career growth in hospitality.
Omni Amelia Island Resort blends classic elegance with modern amenities, so front desk agents must balance traditional hospitality with tech-savvy service. The focus on personalized guest experiences and attention to detail sets it apart within New Orleans’ competitive hotel scene.
Omni’s long-standing luxury awards and comprehensive training foster an empowering environment for front desk agents. Employees enjoy working amidst elegant design and cultural vibrancy, enhancing daily engagement beyond standard hotel duties.
Front desk agents in New Orleans typically earn between $28,000 and $38,000 annually, depending on experience and performance. At luxury resorts such as Omni Amelia Island, competitive wages often accompany benefits that reward dedication to upscale guest service.
Candidates with prior hotel front desk or guest relations experience, proficiency in hospitality software, and fluency in multiple languages stand out. Omni values clear communication skills, attention to detail, and the ability to manage high-pressure guest interactions gracefully.
Omni occasionally offers part-time front desk roles that provide flexible schedules ideal for students or those supplementing income. While responsibilities mirror full-time positions, part-timers may focus on peak hours and receive proportionate benefits.