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Room Attendant
Company : Highgate
Location : Lahaina, HI, 96761
Job Type : Full Time
Date Posted : 29 December 2025
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Overview
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Responsibilities
- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas and closets clean, neat and vacuumed
- Restock housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for “Lost and Found” according to the standards.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
Lahaina's hospitality sector is vibrant, with steady demand for room attendants driven by tourism. Competition can be moderate, as many local candidates seek these positions. Highlighting experience in housekeeping and guest services can improve your chances in this sought-after market.
While formal certifications aren't mandatory, hospitality-focused training programs in Maui emphasize guest safety and eco-friendly cleaning practices. Completing local hospitality courses or safety workshops can set you apart in the Lahaina job scene, especially with companies valuing sustainable operations.
Mastering thorough guestroom cleaning, prompt restocking of supplies, and quick identification of maintenance issues are core for success. Efficient trash removal and meticulous attention to detail ensure guest satisfaction and smooth operations in bustling hotels.
Expect to engage in activities requiring lifting up to 50 pounds, standing for extended periods, and pushing housekeeping carts. Physical stamina and the ability to perform repetitive motions are essential to meet the role's rigorous standards.
Room attendant roles remain stable with consistent demand in resort areas like Lahaina. Career progression often leads to supervisory positions or specialized housekeeping roles, especially for those showcasing reliability and exceptional guest service skills.
Highgate emphasizes a blend of traditional hospitality with advanced revenue management strategies, offering room attendants exposure to a wide portfolio of premium lifestyle brands. Their focus on innovation and guest satisfaction creates a dynamic work environment unique to the company's culture.
Highgate invests in comprehensive onboarding and ongoing training, ensuring room attendants are well-versed in property standards, safety protocols, and guest interaction techniques. This commitment fosters skill development and aligns with their high service expectations.
Room attendants in Lahaina typically earn between $15 to $18 per hour, depending on experience and hotel brand. Highgate's positions generally offer competitive hourly rates aligned with local market standards and may include benefits.