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Customer Service Specialist
Company : Roche Bros.
Location : Stoughton, MA, 02072
Job Type : Full Time / Part Time
Date Posted : 15 January 2026
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable).5. Follow company cash handling procedures and maintain acceptable over/short record6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
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Frequently asked questions
A Customer Service Specialist in Stoughton achieves balance by swiftly processing transactions while maintaining a welcoming demeanor. Their role involves using trained techniques to ensure accuracy, engaging customers warmly, and addressing inquiries promptly, all within the store’s operational flow to foster loyalty and satisfaction.
Stoughton’s community-oriented retail environment drives steady demand for customer service roles, including at Roche Bros. The area's demographic and retail trends favor candidates with strong interpersonal skills, aligning with Roche Bros.’ emphasis on team collaboration and customer-centric service.
Challenges include managing high-volume customer interactions during peak hours while adhering to strict cash handling and safety protocols. Additionally, specialists must be vigilant about perishable stock control and shoplifting prevention, all within Roche Bros.’ standards for cleanliness and efficient service delivery.
Entry-level specialists often progress to supervisory roles such as head cashier or customer service manager. Developing skills in team leadership, conflict resolution, and operational knowledge at Roche Bros. can open paths toward broader responsibilities in customer experience and store management.
Roche Bros. emphasizes a family-like atmosphere, valuing associates who treat customers and coworkers with warmth and integrity. Unlike some retailers, they prioritize a collaborative team spirit and a commitment to ‘golden rule’ service, creating a uniquely supportive environment.
Yes, Roche Bros. requires completion of e-learning modules and department-specific training to ensure associates master operational procedures, customer interaction techniques, and safety standards, enabling specialists to perform confidently and uphold the company’s quality service promise.
The hourly wage range of $15.00 to $17.90 at Roche Bros. aligns well with local retail standards in Stoughton and nearby Massachusetts towns, offering competitive compensation that reflects experience and qualifications while considering regional cost of living variations.
Candidates should be prepared for frequent standing, lifting up to 50 lbs, and continuous movement like bending and reaching. Occasional tasks include carrying items and handling equipment, all within an indoor retail setting that stresses safety and ergonomic awareness.
While prior experience can be advantageous, Roche Bros. places strong emphasis on a passion for people and reliability. New hires often succeed by demonstrating integrity, a positive attitude, and a willingness to learn through the company’s comprehensive training programs.
Associates regularly use POS systems, scanners, and store computer applications for efficient checkout and inventory verification. Familiarity with these tools enhances accuracy and speeds transaction times, which is crucial for maintaining high customer satisfaction levels.