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Food Service Assistant
Company : Roche Bros.
Location : Raynham, MA, 02767
Job Type : Full Time / Part Time
Date Posted : 23 December 2025
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable).5. Follow company cash handling procedures and maintain acceptable over/short record6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
Auburn, MA
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Frequently asked questions
Roche Bros. emphasizes a family-like atmosphere and teamwork for their Food Service Assistants, fostering a friendly environment. Located in Raynham, MA, this role blends efficient cashier duties with customer service excellence, distinguishing it from other local jobs that may focus solely on transactional tasks.
The schedule adapts to the store’s business needs, requiring flexibility. Food Service Assistants at Roche Bros. may rotate between cashier, service clerk, or self-checkout roles, reflecting the dynamic demands of the Raynham location and ensuring varied daily responsibilities.
Strong communication, teamwork, and reliability top the list for entry-level candidates. In Raynham, demonstrating a passion for customer care and the ability to handle cash transactions accurately can set you apart in the competitive food service assistant job market.
Food Service Assistants must quickly and accurately scan items and monitor for potential shrinkage, such as shoplifting or overstock. This vigilance helps maintain store profitability and ensures customers receive precise charges, reflecting the integrity expected in roles like those at Roche Bros.
Yes, starting as a Food Service Assistant can lead to roles like head cashier, service clerk, or assistant food service manager. Roche Bros. supports training programs that enhance skills and prepare associates for upward mobility within their food service team.
The hiring range is $15.00 to $17.90 per hour, aligning with Massachusetts pay transparency laws. This range is competitive locally, reflecting cost of living in Raynham and the skill requirements for food service assistants handling customer interactions and cash management.
Roche Bros. prioritizes a welcoming, courteous environment, so Food Service Assistants engage customers warmly, ensure accurate transactions, and promptly address issues. This customer-centric approach shapes every task, from bagging groceries to verifying IDs, enhancing the overall shopping experience.
Expect frequent standing and walking on tile floors with occasional lifting up to 50 lbs. Tasks may include pushing carts and repetitive motions, requiring stamina and adherence to safety protocols, especially in fast-paced settings like Roche Bros.' Raynham store.
While no formal certifications are mandatory, completion of company e-learnings and department training is essential. Knowledge of safe food handling practices and ability to verify alcohol purchases are important, aligning with local regulations and Roche Bros.' standards.
Unlike hospital food service roles that often focus on dietary restrictions and patient needs, Roche Bros.' Food Service Assistants concentrate on retail customer service, transaction accuracy, and shrink control, blending cashier skills with food handling in a grocery store setting.