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In Room Dining Captain | Full Time
Company : Omni Amelia Island Resort
Location : Asheville, NC, 28804
Job Type : Full Time
Date Posted : 13 January 2026
Location
Omni Grove Park Inn & Spa
The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.
Omni Grove Park Inn and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.
Job Description
Ensure proper training, and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. Be the Manager on Duty in absence of a Food & Beverage Manager.
Responsibilities
- Responsible to answer the phone within three rings.
- Assist in weekly payroll and scheduling responsibilities.
- Perform daily and monthly inventories.
- Audit associates on Moments of Service Standards on a regular basis.
- Ensuring proper tray set up procedures.
- Monitor guest room floors to ensure a successful day to day operation.
- Participate in menu planning and room service specials.
- Participate in Room Service sales promotion.
- Monitor and respond appropriately to feedback from guests.
- Be creative with enhancing or upgrading amenities.
- Create amenities for sales promotion.
- Perform all necessary cashier duties when needed.
- Examine food and beverage preparation.
- Participate in interviewing and training of new associates.
- Must follow prepared scenario to encourage upselling.
- Give the approximate time of delivery for the order.
- Prepare payment of checks.
- Knowledge of food menu and wine list.
- Know and adhere to all liability laws.
- Printing of reports at the end of the shift and banking out.
- Must have knowledge on maintaining, and stocking and ordering product.
Qualifications
- Must have previous Food & Beverage experience, preferably in hospitality.
- High School or GED preferred.
- Must have the ability to multi task.
- Must be able to lead, develop, and train others.
- Must have strong Communication Skills.
- Strong problem solving skills preferred.
- TIPS certification required.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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Frequently asked questions
Asheville's hospitality scene blends southern charm with a strong focus on personalized service, making the In Room Dining Captain role more intimate and guest-focused compared to fast-paced urban hotels. Local culture emphasizes regional cuisine and mountain views, which influences dining experiences and customer expectations uniquely.
At Omni Amelia Island Resort, balancing luxury service with southern hospitality is key. The In Room Dining Captain must uphold high standards while managing diverse guest preferences amid a resort setting that includes golf, spa, and convention facilities, requiring versatile coordination and attentive upselling skills.
In Asheville, certifications like TIPS (Training for Intervention Procedures) and hospitality-focused food safety credentials are particularly valued. Given the city's emphasis on upscale service, training in wine knowledge and guest relations also enhances an In Room Dining Captain's qualifications locally.
Tourist seasons, especially spring through fall, see a spike in Asheville's hospitality workforce needs. Employers often ramp up hiring for roles like In Room Dining Captain during these months to handle increased guest volume, impacting scheduling flexibility and opportunities for seasonal work.
An In Room Dining Captain must juggle guest requests, supervise staff, manage inventory, and maintain service standards simultaneously. Strong communication and quick decision-making ensure smooth operations, especially in a full-time capacity where consistency and leadership are critical.
Progression often involves gaining leadership experience, mastering upselling techniques, and expanding expertise in food and beverage operations. Demonstrating team development skills and understanding menu planning can open paths to roles like Dining Manager or Director of Dining Services.
In Asheville, In Room Dining Captains typically earn between $35,000 and $45,000 annually. This reflects regional cost of living and hospitality demand, with additional income possible through tips and performance bonuses, especially in upscale resorts like Omni Amelia Island.
Omni Amelia Island offers comprehensive training and mentoring tailored to their food and beverage protocols. Captains receive ongoing support in guest interaction, upselling, and team leadership, fostering a work culture centered on respect, empowerment, and quality service.
The resort's reputation for understated elegance means Captains focus heavily on attention to detail, personalized guest experiences, and adherence to high hospitality standards. This brand-driven approach shapes their role to emphasize professionalism and refined service delivery.
Asheville’s compact city layout offers various commuting choices including public transit, biking, and driving. However, some hospitality workers face parking limitations near downtown hotels, making proximity to work and flexible shifts important factors when considering the daily commute.