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Front Desk Agent
Company : Highgate
Location : Rosemont, IL, 60018
Job Type : Full Time / Part Time
Date Posted : 7 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Residence Inn Ohare/Rosemont
7101 Chestnut StRosemont, IL 60018Overview
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all credit handling and policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
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Frequently asked questions
Working as a Front Desk Agent in Rosemont, IL, especially near O'Hare, demands quick multitasking and strong communication skills to handle diverse guest needs efficiently. The high volume of travelers requires agents to stay organized and familiar with local transport and amenities, ensuring seamless guest experiences.
Successful Front Desk Agents often demonstrate excellent customer service, proficiency with reservation systems, and a solid grasp of hospitality terminology. Strong verbal and written communication, problem-solving abilities, and multitasking under pressure are key to managing guest interactions and operational duties effectively.
Daily tasks include welcoming guests, managing check-ins and checkouts, handling reservations, providing local information, and balancing paperwork. Agents also coordinate with housekeeping and security teams, maintain promotional info, and ensure a courteous, efficient guest service environment throughout their shift.
Highgate emphasizes innovative hospitality management with a strong focus on digital tools and diverse hotel brands. Agents benefit from advanced revenue management systems, comprehensive training, and exposure to a global portfolio, offering a dynamic work environment that supports career growth and operational excellence.
Highgate employs state-of-the-art front desk computer systems and revenue management tools, enabling agents to efficiently manage bookings, rates, and guest requests. This tech integration streamlines operations, enhances accuracy, and allows agents to deliver personalized and prompt guest experiences.
Front Desk Agents in Rosemont generally earn between $14 to $18 per hour, depending on experience and hotel size. Compared to neighboring suburbs, this range is competitive, reflecting the region's cost of living and the hospitality market demand, especially near major travel hubs like O'Hare.
Given Rosemont's proximity to O'Hare Airport and its bustling hotel industry, Front Desk Agent positions are moderately competitive. Seasonal peaks increase demand, but employers like Highgate seek candidates with hospitality experience and strong communication skills to stand out in the applicant pool.
Commuting from Chicago to Rosemont is practical via public transit or car, usually under 30 minutes depending on traffic. The area's accessibility by highways and transit lines makes it a convenient location for Front Desk Agents residing in surrounding communities seeking work near O'Hare.
While a high school diploma suffices, coursework in hospitality, customer service, or business boosts employability. Certifications in hotel management software or customer relations can also enhance a candidate's profile, especially in competitive markets like Rosemont's hospitality scene.
Highgate fosters a professional yet warm atmosphere emphasizing guest satisfaction and employee development. Front Desk Agents benefit from leadership that prioritizes innovation, teamwork, and ongoing training, creating an engaging workplace where service quality and staff growth are equally valued.