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House Attendant
Company : Highgate
Location : Rochester, NY, 14623
Job Type : Full Time / Part Time
Date Posted : 6 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Comfort Suites Rochester2085 Hylan DriveRochester, NY 14623Overview
The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).
Responsibilities
- Buff marble floors daily according to hotel standards.
- Shampoo carpets in the public areas according to hotel standards.
- Shampoo furniture as needed.
- Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
- Handle items for "Lost and Found" according to hotel standards.
- Clean guestrooms as needed.
- Have knowledge of and assist in all emergency procedures.
- Maintain hotel equipment in proper working order.
- Maintain storage of hotel equipment in proper area.
- Complete special projects as assigned by the Housekeeping Manager.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
North Creek, NY
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Frequently asked questions
Expect to lift up to 100 pounds occasionally and stand for your entire shift. The role involves moving equipment and assisting guests, requiring good stamina and physical strength suited to the hospitality environment in Rochester's busy hotels.
Daily tasks include buffing marble floors, shampooing carpets, assisting with luggage, and handling lost-and-found items. Flexibility and attention to detail help meet guest satisfaction and maintain hotel standards consistently.
Starting as a House Attendant can lead to supervisory roles like Housekeeping Manager or Front Desk positions. Gaining experience in guest services and operational knowledge supports career growth within hotel management.
Highgate leverages advanced revenue management and a global portfolio, emphasizing innovative hospitality practices. Their House Attendants benefit from structured training and exposure to diverse hotel brands, setting a higher operational standard.
Yes, employees receive training on hotel emergency protocols, ensuring readiness to assist during unexpected situations. This approach enhances guest safety and reflects Highgate’s commitment to operational excellence.
House Attendants in Rochester typically earn between $13 and $16 per hour. Highgate offers competitive hourly pay aligned with industry standards and local cost of living to attract skilled hospitality workers.
Rochester's hospitality sector has moderate demand for House Attendants, with competition influenced by seasonal tourism. Candidates with relevant experience and strong communication skills tend to have an advantage.
While a high school diploma is common, certifications in hospitality safety or customer service can boost employability. Local employers like Highgate favor candidates who demonstrate professionalism and emergency preparedness.
Highgate expects attendants to engage courteously with guests, assisting with luggage and room service deliveries. Effective communication and a friendly demeanor are key to fostering positive guest experiences.
Indeed, part of the job involves ensuring cleaning equipment is functional and properly stored. This responsibility supports smooth operations and preserves the quality of hotel infrastructure.