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Guest Services Event Staff|Part-time| Liberty First Credit Union Arena
Company : Dallas Convention Center
Location : Ralston, NE, 68127
Job Type : Part Time
Date Posted : 31 December 2025
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere
This role will pay an hourly wage of $13.50.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
About the Venue
The Liberty First Credit Union Arena, formally known as the Ralston Arena, is an arena located in Ralston, Nebraska, a suburb of Omaha, Nebraska. It serves as the home of the Omaha Lancers of the United States Hockey League and the Omaha Beef of Champions Indoor Football.
Responsibilities
Event Staff Team Members provide great customer service to patrons attending events at Liberty First Credit Union Arena. Such positions include but not limited to:
- Ushers-
- Serve as the liaison for your assigned seating section(s)
- Proactively monitor for and report fan code of conduct issues and maintenance concerns
- Greet guests and check their ticket as they enter their seating section, direct them to their designated seats
- Ticket Takers
- Greet guests as they enter the building and provide directions and information as needed
- Scan guests’ tickets with a smile and friendly greeting
- Assist guests with ticket issues, resolve when possible, and escalate to Supervisor as needed
- Greeter/Access Control
-
- Smile and greet guests as they approach the restricted area
- Check guests’ tickets to ensure they have access to the designated area
- Excellent customer service and verbal communication skills. Attention to detail; ability to work with accuracy under pressure.
- Ability to maintain a positive and respectful attitude.
- Ability to stand or sit for an extended period of time, walking (including stairs)
- Be able to work a shift that will range from 4-9 hours
- Ability to interact with a variety of people of all ages with diverse backgrounds
- Be flexible and ready to work any other duties as assigned
Qualifications
- Experience in a hospitality or entertainment environment is preferred
- You must love working with and helping people.
- Ability to stand for long periods of time.
- You must be able to maintain a POSITIVE attitude while handling difficult situations.
- Flexible schedule: Availability to work most home basketball games. Weekend availability is needed.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
Strong communication and interpersonal skills top the list for Guest Services Event Staff roles, especially in dynamic environments like Liberty First Credit Union Arena. Additionally, attention to detail, the ability to stay calm under pressure, and a friendly demeanor greatly enhance guest experiences during events.
Ralston's event staffing opportunities benefit from its proximity to Omaha's vibrant live entertainment scene, often offering consistent openings compared to smaller suburbs. However, competition can be fierce due to limited venues, so flexibility and prompt application can increase chances of securing part-time event roles here.
Yes, guest services attendants at sports events must handle large, energetic crowds while maintaining safety and positive engagement. Managing quick ticket scanning, addressing seating queries, and diffusing tense situations calmly are common challenges that require adaptability and clear communication.
Part-time event staff at Dallas Convention Center often enjoy benefits like 401(k) savings plans with matching, flexible scheduling, and opportunities to engage in various event types. These benefits complement the hourly wage and contribute to a supportive work environment for part-time employees.
Working as guest services staff at Dallas Convention Center involves a broader scope including ticket handling, ushering, and access control tailored to large-scale conventions and events. The focus on premium hospitality and diverse event types demands versatility beyond typical event staff duties.
At $13.50 per hour, this pay aligns well with regional standards for part-time event staff roles in Ralston, NE. Considering the cost of living and event staffing market, this wage offers a fair compensation, especially including benefits like 401(k) matching for part-time employees.
Shifts typically range from 4 to 9 hours, often aligning with event schedules such as basketball games or concerts. Flexibility is crucial, with weekend availability highly preferred to cover peak event days and ensure smooth guest experiences throughout varied event timings.
Ralston’s community-oriented culture emphasizes friendliness and respect, shaping guest services staff interactions to be warm and inclusive. Staff are encouraged to engage guests with patience and positivity, reflecting the welcoming Midwestern hospitality expected at local events.
Prior hospitality or entertainment experience gives applicants an edge, but a genuine passion for helping others and excellent communication skills are equally vital. Demonstrating reliability, flexibility, and a customer-focused mindset aligns well with the arena’s service standards.
Dallas Convention Center fosters career development by offering ongoing training and opportunities to work across various events. Part-time guest services staff can gain valuable experience in premium hospitality, opening pathways to supervisory or specialized roles within the event staffing industry.