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Patient Access Rep
Company : Catholic Health Initiatives
Location : Burien, WA, 98148
Job Type : Full Time
Salary : 25.25-35.67 HOUR
Date Posted : 10 January 2026
Job Summary and Responsibilities
Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a
full-time Patient Access Rep for the fast-paced Franciscan Women's Health Clinic in Burien,
WA. Supportive team with excellent growth opportunities. Free parking and no nights, weekends
or organizationally recognized holidays required.
Job Summary:
This job is responsible for performing a variety of general administrative support duties associated with
the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with
established internal guidelines and procedures. Incumbents typically interact with patients directly at the
front desk and/or on the phone to perform follow-up activities.
Work includes: 1) ensuring patient is checked in/out for care; 2) collecting and entering demographic and
financial data in the patient’s medical record; 3) gathering/validating insurance information using routine
methods, scheduling patient appointments; 4) collecting co-pays, co-insurance and prior balances; 5)
obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary
testing and/or surgical procedures; and 6) working with patients to ensure the patient’s referral needs are
fulfilled and determining insurance benefit coverage for hardware related items such as retail contact
lenses by working directly with patients’ insurance carriers, ever needed.
Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple
options and solutions, knowledge of insurance authorization/billing requirements and
privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake
process. An incumbent following proper channels of communication in handling daily and routine
problems and recognizing issues that need referral to management. Strong customer service skills are
required offering the highest level of service to every patient every time.
An incumbent is generally located either behind-the-scenes, interacting with patients on the phone or at
the front desk, interacting with patients directly.
Essential Duties:
● Registers and/or checks patients in/out.
● Handles and reconciles payments.
● Continually monitor and reconcile issues prior to patient visit.
● Processes referral orders and/or pre-authorizations.
● Coordinates appointments and ancillary services.
● Responds to patient questions regarding routine billing and insurance matters.
● Coordinates patient instructional/education activities.
Job Requirements
Education/Work Experience:
● One year of customer service work experience is required, two years preferred. Healthcare or
Call Center experience preferred.
Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.
Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.
Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.
We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.
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Frequently asked questions
Patient intake is central to a Patient Access Rep’s role, involving accurate data entry, insurance verification, and appointment coordination. In Burien’s busy healthcare settings, this ensures smooth patient flow, reduces wait times, and supports effective communication between patients and clinical teams.
Patient Access Reps can progress by gaining expertise in insurance billing, patient advocacy, or health information management. Advancing into roles like Patient Access Coordinator or Supervisor is common, especially within large healthcare networks such as Virginia Mason Franciscan Health.
Strong communication, attention to detail in data management, and knowledge of medical terminology are vital. Familiarity with insurance processes and customer service finesse also enhance effectiveness in managing patient inquiries and billing challenges.
The Puget Sound region shows steady demand due to its extensive healthcare infrastructure. While competition exists, candidates with healthcare experience and strong customer service skills, especially in outpatient clinics, are favored by employers like Catholic Health Initiatives.
Certifications such as Certified Patient Access Representative (CPAR) or familiarity with HIPAA regulations can enhance job prospects. Local healthcare employers often value candidates who demonstrate up-to-date knowledge of state and federal patient privacy laws.
Catholic Health Initiatives offers a supportive environment with no night or weekend shifts, emphasizing work-life balance. Their commitment to compassionate care and professional growth makes the Patient Access Rep role uniquely rewarding compared to other providers.
This position integrates direct patient interaction with extensive administrative duties, within a network known for innovation and holistic care. The role avoids night or holiday work, which is less common elsewhere, focusing on patient service during standard business hours.
Patient Access Reps in Burien typically earn between $38,000 and $48,000 annually, reflecting regional healthcare market rates. Experience and specific skill sets such as insurance authorization knowledge can push earnings toward the higher end.
Burien offers a balanced cost of living and proximity to Seattle’s healthcare hubs, making it attractive for Patient Access Reps. While salaries may be slightly lower than in Seattle proper, the community-focused environment and less congested commute are significant advantages.
Daily tasks include checking patients in/out, verifying insurance details, collecting payments, and scheduling appointments. In a women's health clinic, reps also manage referrals and pre-authorizations, ensuring patients receive timely access to specialized care.