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Concessions Supervisor | Part-Time | Benchmark International Arena
Company : Dallas Convention Center
Location : Tampa, FL, 33602
Job Type : Part Time
Date Posted : 4 January 2026
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The Concessions Supervisor is responsible for overseeing the food & beverage serving of guests in the arena at various concessions stands, bars, and portable food & beverage locations. The Concessions Supervisor must be personable and able to work in an ever- changing fast-paced environment. The Concessions Supervisor will assist the Concessions Manager and the rest of the OVG leadership team with projects including training, inventory and special events.
The Concessions Supervisor must maintain excellent attendance and be available to work events as scheduled per business need.
This role pays an hourly rate of $36.05
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
This position will remain open until December 5, 2025.
About the Venue
Benchmark International Arena is Florida’s premier entertainment venue and home of the three-time Stanley Cup champions, Tampa Bay Lightning. Boasting unique features like lightning-throwing Tesla coils, the 11,000 square-foot Budweiser Biergarten with incredible views of the city and a massive five-manual, 105-rank digital pipe organ, Benchmark International Arena consistently ranks among the very best venues in the United States.
Responsibilities
- Ensure proper set-up of all concessions locations prior to doors. Set-up duties may include: verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met; assuring that SL or NFP Stand Leader has followed proper procedures for distribution and handling of cash.
- Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
- Training new & current employees with regarding to property procedure & best practices.
- Willing to cover/back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed.
- Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to management immediately.
- Ensure event staff and volunteers are aware of work place expectations; provide on-going assistance, training and mentoring to event staff and volunteers; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
- Ability to obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access.
- Responsible for supervising the service of beverages to guests including alcoholic beverages. Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.
- Responsible for assisting in recording a guest’s order and relaying the order to the kitchen via P.O.S. system.
- Responsible for observing guests to respond to any additional requests and determine when the meal has been completed.
- Responsible for computing the cost of the meal and presenting the guest with the check. Accept payments and provide change as necessary.
- Recommends certain dishes and identifies ingredients or explains how various items on the menu are prepared.
- Maintains sanitation, health and safety standards in work areas.
- Must show demonstrated ability to meet the company standard for excellent attendance.
- Assures that the location equipment is operable and clean prior to start of event.
- Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
- Enforces all company policies and procedures.
- Practices excellent Human Resources skills regarding employee relations, corrective action, coaching and counseling employees and completes all necessary HR related paperwork.
- Assists Management team with projects including training, inventory and special events.
- All other duties as assigned by the managers and supervisors
Qualifications
- At Least 1-2 years’ experience working in a supervisory capacity in a food & beverage environment.
- Ability to supervise the work of others.
- Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
- Ability to speak, read and write in English.
- Ability to work well in a team-oriented, fast-paced, event-driven environment.
- Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.
- Ability to handle cash accurately and responsibly.
- Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
A Concessions Supervisor at Benchmark International Arena thrives by coordinating concession staff efficiently, ensuring timely food and beverage service, and adapting quickly to fluctuating guest volumes during events. This requires strong multitasking skills and the ability to maintain quality under pressure in a dynamic Tampa venue.
Beginning as a Concessions Supervisor in Tampa's entertainment venues can lead to roles in venue operations management, event coordination, or hospitality leadership. The exposure to high-profile events at places like Benchmark International Arena offers networking and skill-building that supports upward mobility within arena or convention center management.
Possessing a valid food handling certificate or alcohol service permit is critical in Tampa’s concessions supervisory roles. Additionally, certifications in hospitality management or safety training can improve prospects, aligning with local regulations and the high standards expected at venues like Benchmark International Arena.
Hiring part-time Concessions Supervisors for Tampa requires balancing flexible scheduling with the unpredictable nature of event-driven work. Dallas Convention Center seeks supervisors adept at rapid team coordination and maintaining service excellence during diverse events, which can be challenging given Tampa’s vibrant and fluctuating entertainment calendar.
Dallas Convention Center’s Concessions Supervisors play a pivotal role in enhancing guest satisfaction by ensuring smooth concession operations and personalized service, differentiating from other Tampa venues through a focus on operational excellence and staff mentorship that upholds the company’s high hospitality standards.
An hourly wage of $36.05 is notably competitive for part-time concessions supervisory roles in Tampa, surpassing many similar positions in the local live events sector. This pay reflects the demanding responsibilities and expertise required to manage fast-paced arena concessions effectively.
Tampa’s growing entertainment scene creates steady demand for concessions supervisors, but competition can be intense given the city's popularity and event volume. Candidates with supervisory experience and certifications typically have an advantage securing positions at premier venues like Benchmark International Arena.
Commuting to Benchmark International Arena can vary depending on event schedules and Tampa’s traffic congestion, especially during peak hours. Part-time supervisors often plan shifts around lighter traffic times or use public transit options nearby to minimize delays and ensure punctual attendance.
Unlike general concession staff, a Concessions Supervisor manages team assignments, oversees sanitation and cash handling procedures, trains employees, and ensures compliance with safety and alcohol service regulations. Their role is crucial in orchestrating seamless food and beverage operations during Tampa’s major events.
Dallas Convention Center supports Concessions Supervisors with targeted training modules focusing on venue-specific procedures, customer service excellence, and compliance standards. This specialized instruction equips supervisors to handle the unique demands of managing concessions within Benchmark International Arena’s dynamic environment.