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Room Attendant - Substitute
Company : Highgate
Location : New York, NY, 10019
Job Type : Full Time
Date Posted : 1 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Kimpton Hotel Theta, New York City
Overview
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Responsibilities
- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas and closets clean, neat and vacuumed
- Restock housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for “Lost and Found” according to the standards.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
Working as a Room Attendant - Substitute in New York involves frequent lifting of up to 50 pounds and standing for entire shifts. This role requires stamina and physical endurance to maintain high cleaning standards while navigating busy hotel environments.
Substitute room attendants focus on thorough cleaning of guest rooms, restocking supplies, managing linen, and reporting maintenance issues. Flexibility to cover shifts on short notice and maintaining guest satisfaction under varying schedules is essential.
Strong communication skills, attention to detail, and the ability to multitask efficiently distinguish successful room attendants. In New York's fast-paced hotels, adaptability and courteous guest interaction greatly enhance service quality.
New York City’s demand for housekeeping roles is high due to its robust tourism and hospitality sectors. However, competition is also stiff, making prior experience and flexibility to work varied shifts valuable assets for candidates.
Room attendants in New York typically earn higher hourly wages than the national average, reflecting the city’s cost of living and hospitality market. Hourly rates often range between $15 to $20, depending on experience and hotel prestige.
Highgate provides access to a global portfolio of hotels, offering employees potential cross-property opportunities and exposure to innovative hospitality practices. Their focus on digital tools and market analysis supports a modern workplace environment.
Yes, Highgate invests in role-specific training that familiarizes substitute attendants with brand standards and operational procedures, ensuring consistent guest experiences across their diverse hotel collection.
The position offers hourly compensation, typically aligned with New York’s hospitality sector standards, generally around $16 to $18 per hour. This reflects competitive pay for substitute housekeepers managing guest room upkeep.