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Breakfast Attendant - PT
Company : Highgate
Location : Rochester, NY, 14623
Job Type : Full Time / Part Time
Date Posted : 13 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Comfort Suites Rochester2085 Hylan DriveRochester, NY 14623Overview
The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.
Responsibilities
- Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
- Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working
- Greet and seat guests at appropriate tables in a timely manner
- Ensure quality control of menus with regard to cleanliness and appearance
- Clear clean and reset tables/hotel spaces per client request or management instruction
- Ensure all service areas are stocked organized clean and neat and all side work is complete each shift
- Accommodate any special requests made by a guest and offer appropriate alternatives when necessary
- Communicate with all departments regarding in house VIPs
- Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas
- Have a complete knowledge of standards of service for receiving a room service order
- Have a thorough knowledge of menus and current specials in all applicable departments
- Carry out cashiering functions in closing checks and end of shift paperwork
- Perform opening and closing procedures and side work duties according to station rotation assignment
- Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do
- Perform any other duties or attend meetings as requested by management
- Produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel
Qualifications
- Ability to perform job function with attention to detail speed and accuracy
- High School diploma or equivalent and/or experience in a hotel or a related field preferred
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
- Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property
- Must be able to obtain and provide Food Handlers card as required by city/county/state
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Ability to handle stressful situations in a calm professional manner
- Understanding of hotel products and guest services
- Ability to communicate professionally when answering phones and speaking with guests and team members
- Demonstrates a positive attitude and a desire to be of service to others
- Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy
- Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner
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Frequently asked questions
Part-time breakfast attendants in Rochester focus on efficient guest service during morning hours, balancing quick table turnover with personalized care. Unlike full-time hospitality jobs, this role demands flexibility to cover early shifts and weekends, making it ideal for those seeking entry-level positions with varied schedules in food service.
Successful breakfast attendants must combine attention to detail, multitasking abilities, and strong interpersonal communication. Familiarity with food safety, cash handling, and creating specialty beverages enhances performance, especially in upscale hotels where guest interaction and cleanliness standards are paramount.
Absolutely, many start as breakfast attendants and progress to roles like food service supervisor or front desk associate. Gaining experience in guest relations, mastering service standards, and obtaining relevant certifications can open doors to management or specialized culinary positions within the hospitality industry.
Highgate emphasizes innovation and career growth within its diverse hotel portfolio. Their breakfast attendants often benefit from structured training, exposure to digital tools for service optimization, and potential internal mobility across over 400 global properties, setting them apart from smaller hospitality employers.
At Highgate, attendants engage with guests using a service-oriented approach aligned with the company's lifestyle brand ethos. This means upholding high standards of presentation and hospitality, while also embracing technology-driven tools to enhance guest experiences in their breakfast operations.
In Rochester, part-time breakfast attendants generally earn between $12 and $15 per hour, depending on experience and shift timing. Highgate likely offers competitive pay within this range, reflecting local market rates for similar hospitality support roles.
Rochester's hospitality scene sees steady demand for breakfast attendants due to tourism and business travel. Competition can be moderate, with an emphasis on candidates who can work flexible hours and demonstrate strong customer service skills, especially in well-known hotel brands.
Yes, obtaining a food handler’s card is typically mandatory in Rochester for food service roles. Some hotels may also require or prefer completion of responsible alcohol service training, ensuring compliance with local health and safety regulations.
Duties include greeting guests promptly, maintaining breakfast area cleanliness, restocking food items, preparing specialty beverages, and handling cash transactions. Attention to guest requests and coordination with other hotel departments are vital for smooth breakfast service.
Highgate’s position blends traditional breakfast service with hospitality industry standards, emphasizing guest experience within a hotel setting rather than a standalone cafe. This includes familiarity with hotel brand standards, room service coordination, and delivering a polished, professional atmosphere.