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Guest Services Event Staff | Part-Time | Tyson Events Center
Company : Dallas Convention Center
Location : Sioux City, IA, 51101
Job Type : Part Time
Date Posted : 7 January 2026
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter and event day security. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere
This role will pay an hourly wage of $14.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Responsibilities
- Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
- When gates open, welcome our fans with a great smile and helpful attitude
- Scan event tickets ensuring that the proper ticket is being used to gain entry
- Assist fans in locating their ticketed seats
- Being alert and proactive to potential hazards and reporting incidents when they occur
- Monitor your assigned area for issues and opportunities to make lasting memories for our fans
- Respond to all guest concerns/complaints promptly and in a professional manner
- Assist guests in ADA accessible seating sections
- Enforce all building policies and procedures to ensure a safe environment for all guests
- Manage the foot traffic flow of large crowds
- Check identification of guests to verify age requirements for purchase of alcohol.
- Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
- Operate magnetometers (walkthrough metal detectors/hand operated scanners)
- Prevent or diffuse situations
- Maintain order and report suspicious activity
- Provide excellent customer service assistance to internal and external clients
Qualifications
- High school diploma, GED or equivalent preferred
- Must have a demonstrated ability to function in a fast paced, high-pressure environment
- Experience in a public facility highly preferred
- Must be able to communicate clearly and concisely in the English language
- Possess strong interpersonal and communication skills
- Ability to work both independently and as part of team
- Must have the ability to work flexible schedule including long hours, nights, weekends and holidays.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
Part-time roles at Tyson Events Center offer adaptable scheduling, accommodating nights, weekends, and holidays. This flexibility suits students or those balancing multiple commitments, enabling you to gain experience in live event environments without full-time hours, while still engaging in dynamic guest service duties.
Strong communication, patience, and problem-solving abilities are essential. Since the job involves crowd interaction and conflict resolution in a fast-paced setting, being approachable and clear helps enhance guest satisfaction and ensures smooth event operations in Sioux City's bustling event scene.
Starting in guest services can lead to supervisory roles or specialized event coordination positions within venue management. Gaining hands-on experience with crowd control, ticketing, and customer service at Tyson Events Center builds a foundation for advancement in event hospitality and venue operations.
While both venues prioritize guest experience, Dallas Convention Center often hosts larger conventions requiring more extensive coordination and crowd management. Guest Services roles there might involve navigating diverse attendee profiles and complex event layouts, demanding heightened adaptability and communication.
Oak View Group’s inclusive philosophy fosters a welcoming, supportive atmosphere. Staff at Dallas Convention Center benefit from diverse team perspectives, which enrich problem-solving and enhance service quality, reflecting the varied communities they serve and promoting innovation in guest engagement.
The position offers $14.00 per hour, competitive for part-time event staff jobs in Sioux City. This rate reflects the role's responsibilities in guest assistance, security tasks, and ticket scanning, providing fair compensation aligned with local event staffing standards.
Sioux City's event staffing market sees moderate competition, with seasonal peaks during concerts and sports events increasing demand. Applicants with prior customer service or security experience often find an advantage, although ongoing recruitment by venues like Tyson Events Center supports steady hiring.
Sioux City offers several public and private transit options, but availability may vary during event hours. Many staff rely on personal vehicles or rideshares, so planning for flexible commuting is advisable to accommodate shift timings and event end times.
Guest Services staff focus on direct guest interaction—welcoming attendees, scanning tickets, providing directions, and managing ADA seating. Unlike general event crew, this role emphasizes hospitality and safety, requiring vigilance in crowd flow and handling guest concerns promptly.
Experience gained here builds foundational skills in live event operations, customer service, and emergency protocols. This exposure can open pathways to roles in venue management, premium hospitality coordination, or event security across Oak View Group’s diverse venues nationwide.