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IT End User Services Specialist
Company : Catholic Health Initiatives
Location : Little Rock, AR, 72205
Job Type : Full Time
Salary : 26.7-39.71 HOUR
Date Posted : 3 January 2026
Job Summary and Responsibilities
Job Summary / Purpose
Members of the End User Services (EUS) Technical Support team are responsible for on-site and/or off-site installation maintenance troubleshooting and/or repair of desktop notebook and mobile PC workstations printers and associated peripherals. The EUS team member monitors the performance of desktop hardware and maintains a secure environment. Professionals in this job family understand the Key Performance Indicators (KPIs) that identify the success of the services they provide and continually strive for improvements to operational efficiencies and seek to continually add value to the services delivered to the user community.
Essential Key Job Responsibilities
- Provides the desktop hardware deployment and implementation of low to medium complexity and cross functional programs or projects and/or provides support for the user community with high complexity.
- Works on multiple projects as a project team member. Acts as a subject matter expert in one or more areas.
- Responds to incidents diagnoses and resolves complex problems and provides guidance to other team members. Contributes to knowledge management database for problem reporting and resolution. Escalates issues when necessary. Integrates with problem management and performs root cause analysis when necessary.
- Responds to assigned issues and participates in the advanced troubleshooting purchasing and deployment of new devices upgrades fixes and new installations. Provides feedback on technical process issues to improve overall service delivery. Participates in local and enterprise projects of low to moderate complexity. May coach and advise other team members. Participates in on-call rotation and provides on-call support.
- Exhibits knowledge of advanced desktop services skills. Ability to work closely with cross- functional IT teams on complex issues. Continues to build solid understanding of processes procedures and CommonSpirit Health standards.
- Demonstrates potential leadership qualities through team motivation coaching and mentoring.
- Associates degree or technical institute degree/certificate or 4-6 years relevant experience is required.
- 4-6 years of experience in the service industry.
- Advanced customer service skills required.
- Proficient in Windows operating system environment network printing systems and Microsoft Office modules.
- Google Suite experience preferred.
- Healthcare experience strongly preferred.
Compensation is determined by direct related experience and company equity.
Where You'll WorkInspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.
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Frequently asked questions
In Little Rock, certifications like CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, and ITIL Foundation are highly regarded. These credentials demonstrate proficiency in desktop support, network troubleshooting, and IT service management, aligning well with the responsibilities of an IT End User Services Specialist in healthcare-focused environments.
Little Rock’s IT support sector is moderately competitive, with a steady demand driven by healthcare providers and corporate offices. Compared to smaller Arkansas cities, opportunities here often offer better pay and benefits, though candidates with healthcare IT experience, like at Catholic Health Initiatives, tend to stand out significantly.
Mastery of Windows OS environments, network printing systems, and Microsoft Office suite is crucial. Additionally, familiarity with Google Suite and strong troubleshooting abilities for complex hardware issues differentiate top performers, enabling them to handle multi-project responsibilities and mentorship within their teams.
Yes, professionals often progress to roles like IT Service Delivery Specialist or IT Systems Manager. Gaining expertise in healthcare-specific software, leadership skills, and cross-functional project management increases advancement potential, especially within large organizations like CommonSpirit Health.
Daily tasks include diagnosing hardware issues, deploying desktops and peripherals, collaborating on projects, and providing escalated support. Specialists also contribute to knowledge bases and participate in on-call rotations, ensuring seamless tech support across multiple healthcare facilities.
Catholic Health Initiatives emphasizes secure, efficient desktop support aligned with patient care needs. The role integrates faith-driven service with innovation, requiring specialists to maintain high operational standards while supporting diverse healthcare teams across many locations.
Navigating stringent security protocols, ensuring minimal downtime for critical systems, and adapting to fast-evolving healthcare software are key challenges. Specialists must balance technical troubleshooting with sensitivity to clinical workflows to uphold patient safety and operational efficiency.
Salaries typically range from $55,000 to $70,000 annually, depending on experience and certifications. Given the healthcare focus and company size at Catholic Health Initiatives, compensation often reflects additional benefits and opportunities for professional growth.
Strong customer service skills are vital, as specialists frequently interact with non-technical healthcare staff. Clear communication, patience, and responsiveness help resolve issues swiftly, fostering trust and minimizing disruptions in patient care environments.