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IT Support Specialist - Field Tech
Company : Carepoint Health System
Location : Hoboken, NJ, 07030
Job Type : Full Time
Date Posted : 4 January 2026
About Us
CarePoint Health is one of New Jersey’s leading health care systems comprised of three long-standing and highly-regarded hospitals – Christ Hospital in Jersey City, Hoboken University Medical Center and Bayonne Medical Center. CarePoint united three area hospitals to provide 360-degree-coordinated care by integrating the medical facilities and physician networks associated with these institutions. With over 4,500 employees, CarePoint is the largest private employer in Hudson County, New Jersey and each year provides care to over 300,000 individuals.
CarePoint prides itself on its patient-focused approach to care delivery, with an emphasis on preventative medicine, health education, and disease management. Leveraging its vast network of physicians and healthcare experts, CarePoint is quickly becoming recognized as a leader in the broader healthcare landscape as it pioneers creative solutions to address urgent population health needs.
What You'll Be Doing
The Information Technology Support Specialist performs analytical, technical, and administrative work in the planning and installation of new and existing devices, workstations and network equipment; diagnoses and resolves problems in response to client reported incidents; converses with end users to determine types of hardware and software required; installs new hardware and software and maintains existing components; trains end users in the use of equipment and software; performs general maintenance tasks; troubleshoots and resolves issues with end user devices and peripheral equipment located throughout the organization; prepares progress reports for all work performed; evaluates products for compatibility, expandability, and ease of use and support; recommends to management the support or nonsupport of evaluated products. Demonstrate proficient and comprehensive knowledge of defined skill areas/applications; apply knowledge of principles, practices, and procedures of a particular field of specialization to complete difficult assignments; promote a culture that is conducive to effective relationships among diverse team members; may lead a project team involved in completion of difficult assignments.; typically work with minimal supervision on difficult assignments, consulting with manager on unusual matters.
• Provide exceptional customer service and technical support to end-users for hardware and software.• Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary.• Provide guidance and explain policies and procedures to end-users.• Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution.• Train users on new devices and technologies.• Install software on new or existing devices, in accordance with standard procedures.• Assist in the set-up of new equipment and devices.• Assist users in obtaining access to systems.• Utilize and maintain ticketing system, knowledge bases, white papers, FAQs, and vendor documentation.• Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals.• Assist with preventative maintenance within specified guidelines and procedures.• May review and evaluate new computer hardware and software products.• Assist in the tracking of hardware and software inventory.• Assist and interact with hardware and software vendors• Participates on projects & IT system-wide teams
What We're Looking For
Education:• Minimum: Bachelor’s Degree in Finance, Economics, Engineering, Healthcare, or related field.
Experience:
• 3+ years related experience• Associate degree or higher in Information technology computer science, engineering, or a related field. Or an equivalent combination of education and experience.• Experience in a similar role would be advantageous.
Qualifications:
• Relevant industry certification may be required• Excellent technical, diagnostic, and troubleshooting skills.• Excellent communication, motivational, and interpersonal skills.• Minimum of Level 2/3 support expertise in the Microsoft Ecosystem (Active Directory, Office 365, etc.• Minimum intermediate knowledge of Infrastructure concepts: (networking, servers, SANs, etc.)• Must have reliable transportation.
What We Offer
- Pay Range: $30.00 - $38.00 per hour
- The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
- Medical, dental, and vision insurance
- 401K
- Generous paid time off
- Paid Holidays
- Tuition Reimbursement
- Advancement and career development opportunities
Influenza Vaccinations are a requirement for employment at CarePoint Health. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from CarePoint.
CarePoint Health is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.
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Frequently asked questions
Field techs in Hoboken diagnose device problems by directly interacting with end-user equipment across healthcare settings. They troubleshoot using a mix of network knowledge and hands-on fixes, ensuring minimal downtime for critical medical systems, applying expertise in Microsoft ecosystems and peripheral devices.
Certifications such as Microsoft Certified: Modern Desktop Administrator or CompTIA Network+ are highly valued. These validate skills in managing infrastructure components and troubleshooting, aligning well with Carepoint's emphasis on advanced technical support within a healthcare environment.
Supporting hardware and software in diverse hospital settings demands adaptability to different devices and network setups. The role requires balancing urgent incident resolution with coordination across multiple sites, often under time pressure to maintain critical healthcare operations.
Daily duties include installing and maintaining workstations, resolving user-reported incidents, training staff on new technologies, and collaborating with vendors. The position blends technical troubleshooting with customer service, ensuring seamless IT functionality within hospital environments.
Carepoint offers opportunities for career advancement through hands-on experience, cross-department projects, and tuition reimbursement. While the role requires 3+ years of experience, it supports progression towards senior IT support or systems specialist positions within healthcare IT.
Hoboken's tech support roles are growing steadily, with competition slightly lower than Jersey City due to fewer large corporations. However, healthcare IT demand remains strong, with employers like Carepoint Health seeking specialists experienced in Microsoft environments and clinical tech support.
Pay ranges from $30 to $38 per hour, influenced by education and experience. Alongside hourly wages, employees benefit from comprehensive medical, dental, vision coverage, 401k plans, paid time off, holidays, and tuition reimbursement, reflecting a competitive healthcare IT salary structure.
The role supports Carepoint’s patient-focused care by ensuring reliable IT infrastructure across hospitals. Field techs enable smooth operations of clinical systems and physician networks, contributing indirectly to patient outcomes through dependable technology support.
Familiarity with Microsoft Active Directory, Office 365 suites, network troubleshooting tools, and ticketing systems is essential. Mastery of infrastructure elements like servers and SANs also helps resolve complex issues encountered in hospital IT environments.
Unlike traditional desktop support, this position requires fieldwork across multiple hospital sites, addressing infrastructure and device challenges in a critical healthcare context. It combines mobile troubleshooting with broader system maintenance and user training, demanding versatile technical and interpersonal skills.