Risevoic
Patient Service Representative
Company : Dental Care Alliance
Location : Flint, MI, 48507
Job Type : Full Time
Date Posted : 5 January 2026
Overview
Family Dental Group is looking for a Patient Service Representative in Flint, Michigan, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
What we offer:
- Pay: min$17-max$20 per hour
- Monday -Friday and 2nd saturday of the month 8am-3pm - rotation
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
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Frequently asked questions
Flint, MI has a growing need for healthcare support roles, including Patient Service Representatives. The demand stems from expanding dental and medical practices, making it a promising location to start or advance your career in patient relations and administrative support within the healthcare sector.
While formal certifications aren't always mandatory, credentials like HIPAA training or familiarity with insurance plans (HMO/PPO) are highly valued in Michigan healthcare offices. Such qualifications can improve your candidacy and effectiveness in managing patient inquiries and billing processes.
Exceptional representatives excel in multitasking between phone management, appointment scheduling, and patient billing. Strong communication, empathy, and familiarity with dental office software systems elevate daily performance and patient satisfaction in this dynamic clinical support position.
Daily tasks often include greeting patients warmly, managing appointment books, answering phones, addressing patient questions, posting payments, and ensuring a tidy reception area. These activities require both administrative precision and a caring attitude to support smooth clinic operations.
Absolutely. Starting as a Patient Service Representative can lead to roles in patient care coordination, office management, or specialized billing positions. Gaining experience in dental or medical settings often unlocks pathways to broader healthcare administrative careers.
Working at Dental Care Alliance involves engaging with a team focused on patient comfort and advanced dental treatments. You'll contribute by managing patient communications and scheduling within a modern, supportive environment that values continuous learning and patient-centered care.
Dental Care Alliance offers competitive hourly wages, comprehensive health benefits, and a collaborative work culture. Their investment in modern dental technology and employee development helps Patient Service Representatives thrive while delivering high-quality patient service.
The hourly wage for Patient Service Representatives in Flint typically spans from $17 to $20, reflecting local healthcare market standards. Compensation often includes benefits like health insurance and retirement plans, enhancing overall employment value in this role.
In family dental groups, this role is crucial for ensuring a welcoming atmosphere and smooth patient flow. The position blends administrative duties with compassionate patient interaction, making it ideal for individuals passionate about healthcare support in a community-focused environment.
Challenges include managing fluctuating patient volumes, navigating insurance complexities, and adapting to diverse patient needs. Being flexible and proactive in communication helps overcome these hurdles, ensuring effective service delivery in busy clinical settings.