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Ice Arena Representative II | Part-Time | BodyArmor Ice Rink
Company : Dallas Convention Center
Location : Coralville, IA, 52241
Job Type : Part Time
Date Posted : 4 January 2026
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The Ice Arena Representative acts as the primary provider of direct service to guests as they are entering, participating and leaving Coral Ridge Ice Arena. They are responsible for providing guest service, admission transactions, and a safe & clean environment, ensuring all service needs are met. Individuals work in various positions as needed including, but not limited to, cashier, skate rental, housekeeping, and guest service.
This role will pay an hourly wage of $11 to $12.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
About the Venue
The BodyArmor Ice Rink is a community ice rink, offering a variety of skating classes and camps, and is additionally the home of the Hawkeye Skating Club, ICH Youth Hockey, University of Iowa Men’s and Women’s Club Hockey teams and the practice facility for the ECHL Iowa Heartlanders. The related facility, Xtream Arena and Greenstate Family Fieldhouse is home to the University of Iowa Women’s Volleyball team and the ECHL Iowa Heartlanders. The venues are owned by the community development corporation ArenaCo and managed by OVG.
Responsibilities
- Greet and explain services available to guests; assist guests with skate rental and questions
- Accept payment for guest services responsibly and accurately
- Follow all Company policy / procedures related to cash management and closing register procedures
- Follow Company procedures for providing skates / equipment to guests and provide any important related details to guests
- Provide directional assistance to guests throughout the facility
- Monitor guests and ensure guests maintain a safe environment
- Report an unsafe conditions or other escalated guest concerns to management immediately
- Ensure guests are operating in accordance with Oak View Group, Ice Arena and local policies / procedures
- Provide exceptional services during client events as directed such as parties, camps, etc.
- Represent the company in cases of emergency as required to assist guests with exiting the facility
- Responsible for cleaning and removal of waste; ensure facility is clean and sanitized
- Maintain professional interpersonal relations with all external guests, co-workers and management
- Employee works on-site, must maintain excellent attendance, and must follow Spectra policies / procedures on related to health and Personal Protective Equipment (PPE) as directed
- Employee is fully trained on equipment such as Zamboni and Skate Sharpener Machine
- Responsible for training Ice Arena Representative 1 employees on the Zamboni, Compressor Room and Skate Sharpener Machine
- Reports any unsafe conditions regarding but not limited to the Zamboni, Compressor Room operations and Skate Sharpener equipment
Qualifications
- High school diploma or equivalent preferred
- One or more years’ experience in guest service and cash handling position
- Exceptional customer service and communication skills
- Ability to manage cash transactions accurately and responsibly
- Ability to work independently and as part of a team
- Ability to speak clearly and concisely in the English language
- Ability to work a varied schedule based on provided availability that may include mornings, evenings, weekends and holidays
- Completed operations training on Zamboni, Compressor Room and Skate Sharpening equipment through the Coral Ridge Ice Arena or one or more years’ of equivalent experience
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
Weekend shifts at the BodyArmor Ice Rink tend to be busier due to community skating events and hockey practices, requiring Ice Arena Representatives to manage guest services efficiently while maintaining safety. This schedule suits those comfortable with active, fast-paced environments in Coralville's local ice sports scene.
While a high school diploma is typically preferred, completing hands-on training with equipment like the zamboni and skate sharpeners is highly valued in Coralville. Local employers prioritize candidates familiar with ice rink operations and safety protocols to ensure smooth facility management.
This position requires not only guest interaction but also specialized skills such as operating the zamboni and training junior staff. It’s a step up from basic cashier roles, emphasizing equipment management and safety oversight, reflecting a hybrid of customer service and operational responsibilities.
Starting as an Ice Arena Representative II can lead to supervisory roles overseeing rink operations or specialized positions managing ice maintenance equipment. Experience here builds valuable skills in hospitality and facility safety, opening doors to higher-responsibility jobs within the sports and entertainment venues sector.
Dallas Convention Center integrates comprehensive training and a community-focused atmosphere at the BodyArmor Ice Rink, empowering representatives to provide personalized service. Their emphasis on safety and cleanliness ensures guests enjoy a welcoming environment, boosting overall satisfaction.
Balancing multiple roles like guest service, cash handling, and equipment operation requires adaptability. The representative must maintain safety standards during busy events hosted by Dallas Convention Center while promptly addressing any operational or guest concerns in Coralville’s active ice sports hub.
The offered wage aligns well with part-time recreational facility roles in Coralville, reflecting local cost of living and competitive market conditions. Coupled with 401(k) benefits, it provides a balanced compensation package for those seeking flexible, community-focused employment.
Representatives juggle welcoming guests, managing skate rentals, handling transactions, and ensuring rink safety throughout their shift. They also assist with cleaning and operate specialized equipment, making each day dynamic and integral to the smooth running of the ice arena.
Given the rink’s role hosting youth hockey and skating clubs, representatives engage closely with diverse groups, from beginners to athletes. This creates a community vibe where excellent interpersonal skills and adaptability to different event demands are crucial each day.
Coralville’s steady interest in ice sports and recreational activities has kept demand for rink staff consistent. Applicants with multi-tasking abilities and operational equipment experience typically find favorable hiring opportunities, especially at community hubs like BodyArmor Ice Rink.