Risevoic
Call Center Representative
Company : Ferrellgas
Location : Pleasant Hill, IA, 50327
Job Type : Full Time
Date Posted : 15 January 2026
Overview
Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
In Pleasant Hill, IA, Call Center Representative roles often emphasize closer-knit team dynamics and personalized customer interactions compared to larger urban centers. The pace can be steadier with opportunities to build long-term customer relationships, which can enhance job satisfaction and community connection.
While formal certifications aren't always mandatory, completing customer service or communication workshops offered by local community colleges or workforce centers in Pleasant Hill can enhance your skills. These programs often focus on soft skills and conflict resolution, benefiting call center specialists in this region.
Demonstrating strong communication, problem-solving abilities, proficiency in Microsoft Office, particularly Excel and Word, and experience in customer negotiation are highly valued. Highlighting your ability to manage multiple communication channels like phone, chat, and email shows versatility critical for modern call center roles.
Starting as a Call Center Representative lays a foundation for advancing to supervisory roles, specialized customer service positions, or even call center management. Building negotiation skills and mastering account management can open doors to leadership or training roles within customer service departments.
Expect to engage with customers via phone, chat, or email, resolve service inquiries, update account information, schedule deliveries, and assist with billing or payment processing. Handling customer complaints diplomatically while using company protocols is a significant part of maintaining service quality.
Ferrellgas emphasizes a team-oriented culture where contributions are genuinely valued. Employees benefit from a comprehensive package including health benefits, 401(k) matching, and tuition reimbursement, providing a supportive environment that fosters growth beyond typical call center roles.
Representatives must navigate safety-sensitive inquiries related to propane services, requiring careful adherence to emergency protocols and accurate information dissemination. Balancing customer service with regulatory compliance and handling soft collections adds complexity unique to this sector.
The typical salary ranges around $33,000 to $38,000 annually in Pleasant Hill, reflecting local market standards. This is slightly lower than metropolitan areas but balanced by a lower cost of living, making it competitive within Iowa’s call center job market.
Part-time call center roles are available nearby but are less common than full-time positions. They often offer flexible scheduling but may lack the full benefits package and advancement paths available to full-time employees, which is important for job seekers weighing options.
Many believe call center roles are repetitive or lack growth, but in reality, they require strong multitasking, negotiation, and technical skills. The position offers diverse communication channels and opportunities to develop problem-solving abilities critical across industries.