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Quality Assurance Manager-Healthcare
Company : ResCare Community Living
Location : Danville, IL
Job Type : Full Time
Date Posted : 4 January 2026
Our Company
ResCare Community Living
Overview
Position is based in Danville, Illinois. You must reside in or near this area. Position is not remote.The Quality Assurance Manager (QAM) position is focused on maintaining local compliance with State, Federal and BrightSpring Health requirements. The QAM provides leadership oversight to operations in meeting their goals and ensure safety and satisfaction for individuals supported.
Responsibilities
- Maintains knowledge of operation’s regulatory, accreditation, and company requirements.
- Implements and monitors operational systems/processes to ensure compliance with policies and procedures and adherence to requirements to ensure quality of service delivery and compliance with requirements.
- Conducts operation reviews, including, but not limited to Site Reviews, Record Reviews and review of other quality monitoring and improvement activities.
- Completes documentation of operational review activities thoroughly and timely.
- Prepares detailed summary reports of quality assurance findings related to operational reviews.
- May serve as the contact person for external regulatory reviews, in the absence of the Executive Director.
- Serves as record keeper for all State/Federal Survey documentation, coordinates/ implements corrective action as necessary, and ensures company reporting requirements are met.
- Works with Executive Director and leadership team to develop and implement Quality Improvement Plans as needed.
- Serves as a leader in the development and implementation of the operation’s improvement planning initiatives and outcomes achievements.
- Develops and implements internal quality practices under the direction of the Executive Director.
- Provides recommendations to leadership about needed actions to improve quality
- Communicates effectively with management and staff, using good judgment and diplomacy
- Provides reports to operation leadership regarding the status of program performance
- Provides input, training, and support to other service delivery team members in efforts to prioritize quality and reduce risk.
- Reviews satisfaction survey data regularly, identifies trends and makes recommendations as indicated for improvement.
- Coordinates investigations and ensures compliance with deadlines. Conducts investigations (as assigned) and completes investigation reports consistent with company guidelines.
- Oversees the Critical Incident Reporting and Mortality Review processes
- Serves as Chair of the operation’s Quality & Safety Committee, and participates in other committees as assigned
- Serves as a leader in coordinating internal activities to prepare and maintain external accreditation standards.
- Maintains certification for company signature programs (YSIS, Site Reviewer, QIDP, etc.)
- Supervises entry level QA position, if applicable
- Performs other duties as assigned
- Travel Required within designated service sites
Qualifications
- Bachelor’s Degree* in human services or related experience and minimum of 2 years working directly with persons with developmental disabilities
- Valid Driver’s license in good standing with current automobile insurance
- Two years case management and supervisory experience preferred
- Knowledge and experience with quality assurance systems, quality control and/or performance monitoring within a residential services field preferred.
- Familiar with applicable federal, state and local laws and regulations
- Accustomed to complex, fast-pace and confidential work environment
- Excellent written and verbal communication skills
- Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.
- Ability to work flexible hours
About our Line of Business
ResCare Community Living, an affiliate of BrightSpring Health Services, has five decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental, or cognitive disability. We provide a comprehensive range of high-quality services, including: community living, adult host homes for adults regardless of disability, behavioral/mental health support, in-home pharmacy solutions, telecare and remote support, supported employment and training programs, and day programs. For more information, please visit www.rescarecommunityliving.com. Follow us on Facebook and LinkedIn.Salary Range
USD $29.00 / HourRelated Jobs
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Frequently asked questions
In Danville, IL, certifications like Certified Professional in Healthcare Quality (CPHQ) and Quality Improvement Associate (QIA) enhance a Quality Assurance Manager's profile. These credentials align well with local regulatory standards, demonstrating specialized knowledge crucial for compliance and quality enhancement in healthcare settings.
Danville's healthcare sector shows moderate competition for quality assurance positions, driven by a growing demand for compliance experts in community living and residential services. Candidates with hands-on regulatory experience and leadership skills typically stand out in this evolving regional job market.
A healthcare Quality Assurance Manager uniquely combines regulatory compliance oversight with operational leadership, ensuring safety and satisfaction for individuals supported. Unlike entry-level roles, this position entails directing quality improvement plans, managing audits, and coordinating regulatory reviews specific to healthcare environments.
Progression from a Quality Assurance -Healthcare manager often leads to senior leadership or director positions. Career growth involves mastering compliance complexities, spearheading innovative quality initiatives, and expanding oversight to multiple sites or larger healthcare programs, especially within community-focused organizations.
Key skills include deep knowledge of federal and state healthcare regulations, sharp analytical abilities for quality monitoring, excellent communication for team leadership, and adeptness at managing confidential information. Adaptability to rapid operational changes and proficiency with quality assurance software also play vital roles.
At ResCare Community Living, the Quality Assurance Manager leads by coordinating internal quality initiatives and preparing for external accreditations. The role bridges operational oversight with regulatory adherence, influencing both day-to-day practices and strategic improvements within a supportive community environment.
ResCare emphasizes localized compliance, community-based service quality, and direct leadership in quality and safety committees. Unlike broader healthcare roles, this position demands hands-on involvement with intellectual and developmental disability services, reflecting the company’s specialized mission and regional service focus.
The pay for a Quality Assurance Manager at ResCare Community Living in Danville starts around $29.00 per hour. This rate aligns with regional standards for healthcare quality roles, balancing local living costs and the specialized nature of compliance and operational leadership in community health services.
Managing quality assurance across various locations demands robust organizational skills, frequent travel, and clear communication channels. Balancing compliance with diverse site-specific regulations while fostering consistent quality standards can be demanding, requiring proactive problem-solving and adaptability.
Travel is integral, enabling the manager to perform site reviews, oversee quality audits, and engage directly with staff and individuals supported. This hands-on approach ensures compliance and service quality are maintained consistently across all ResCare Community Living locations in the designated service area.