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Care Manager-Quality Assurance
Company : Adoration Home Health & Hospice
Location : Shelby, NC
Job Type : Full Time
Date Posted : 14 January 2026
Our Company
ResCare Community Living
Overview
Work in conjunction with diverse clinical teams and utilize community resources to meet the needs of individuals receiving care management services. Provide services in accordance with care management service requirements set by the state and company. Responsible for developing and monitoring Tailored Care Management care plans and Individual Support Plans (ISPs) built from comprehensive assessments to an assigned caseload.
Responsibilities
- Develops positive relationships among and between members, family/guardians, Extenders, clinical and care team members and other community stakeholders to create an environment of compassion and professionalism, driving toward positive health and quality of life outcomes.
- Responds proactively to alerts from Extenders concerning unmet health-related needs and identified barriers and gaps to reduce adverse health and quality of life indicators.
- Develops positive relationships with all funding sources that exhibits the willingness to obtain common objectives related to care management.
- Engages the member/family/guardian to establish rapport and provide required and as needed contact, ensuring service provision is up to date and follow through is completed.
- In conjunction with the member, selects members for the care team (adjusting as needed).
- Conducts the Comprehensive Health Assessment on the member, with stakeholder input, to obtain baseline information needed to formulate a care plan.
- Coordinates, schedules, sets the agenda for and assists the member in chairing care team meetings (times, dates, locations, etc.) and informs all team members.
- Develops, implements, reassesses, oversees the implementation of and evaluates the Care Plan/ISP for the member to ensure that the members health needs are addressed in a comprehensive, holistic, and preventive manner, with quality as a goal.
- Manages care transitions and transition plans.
- Ensures medication monitoring and reconciliation occur.
- Monitors/implements/supervises delivery of service plans and personal futures plan and training of staff.
- Documents all information gathered/received electronically in a timely manner.
- Provides documentation of billable events that align with minimum contact expectations to the Care Management Supervisor.
- Maintains an accurate, up-to-date electronic information data stream on all interactions, encounters, activities, care team meetings, and communications with the member/family/guardian.
- Promotes and coordinates comprehensive care among medical, pharmaceutical, psychosocial, social, mental, physical, home health, ancillary providers, and other community agencies, supporting individuals with referrals as needed.
- Connects members with medical, mental, developmental, psychosocial, housing, transportation, home health, and community support services/systems to achieve a comprehensive, holistic, preventive approach.
- Empowers the member/family/guardian and other team members with knowledge that aids in implementing the care plan, treatment plan, medication regimen, and appointment keeping.
- Identifies barriers, gaps, and unmet health-related needs are addresses them proactively, expanding relationships and linkages to aid in meeting member’s needs.
- Supervises up to two FTEs of care management extenders.
- Provides services that meet national, state, and local healthcare standards at the highest level.
- Reports issues of concern, general departmental activities and staffing needs to the Care Management Supervisor.
Completes all required training and participates in educational sessions to improve overall skills.
Attends industry meetings, training, and functions to promote positive relationships with stakeholders.
Participates in quality improvement and measurement activities to achieve identified targets and outcomes.
Completes other duties as assigned.
Qualifications
Qualifications:
- Years of experience as specified below.
- Two years of experience as a Care Manager, Case Manager, or Care Coordinator preferred.
- Ability to perform work with a high degree of quality and autonomy.
- Must meet all agency requirements for pre-employment and those required by the state of NC.
Education:
- A license, provisional license, certificate, registration, or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience with the IDD population; or
- A Master’s degree in a human service field and one year of full-time, post-graduate degree accumulated experience with the IDD population; or
- A bachelor's degree in a human service field and two years of full-time, post-bachelor's degree accumulated experience with the IDD population; or
- A bachelor's degree in a field other than human services and four years of full-time, post-bachelor's degree accumulated experience with the IDD population; and
For care managers serving members with LTSS needs: two years of prior LTSS and/or HCBS coordination, care delivery monitoring, and care management experience, in addition to the requirements cited above. (This experience may be concurrent with the two years of experience working directly with individuals with I/DD, or a TBI, above.)
About our Line of Business
ResCare Community Living, an affiliate of BrightSpring Health Services, has five decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental, or cognitive disability. We provide a comprehensive range of high-quality services, including: community living, adult host homes for adults regardless of disability, behavioral/mental health support, in-home pharmacy solutions, telecare and remote support, supported employment and training programs, and day programs. For more information, please visit www.rescarecommunityliving.com. Follow us on Facebook and LinkedIn.Salary Range
USD $21.64 - $26.44 / HourRelated Jobs
Charlotte, NC
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Frequently asked questions
Care Manager-Quality Assurance professionals uniquely blend clinical assessment expertise with quality improvement principles, ensuring thorough care plan monitoring and compliance with state standards. Their leadership in coordinating multidisciplinary teams and addressing systemic care gaps sets them apart from general care coordinators.
Advancement from Care -Quality Assurance roles often leads to senior quality management or clinical leadership positions, emphasizing strategic program development, regulatory compliance, and interdisciplinary collaboration. Experience in diverse care settings and quality metrics mastery accelerates progression to healthcare quality improvement manager roles.
Daily tasks include conducting comprehensive health assessments, orchestrating care team meetings, monitoring care plan implementation, and addressing barriers to health outcomes. The role demands proactive communication with families and providers to optimize member quality of life in alignment with regional healthcare standards.
Shelby’s market shows moderate competition for quality assurance roles, driven by growing demand for specialized care managers in community living and hospice sectors. Candidates with proven care coordination experience and state licensure stand out amid a steady influx of healthcare professionals.
Hourly wages for Care Managers-Quality Assurance in Shelby typically range between $21.64 and $26.44, reflecting regional cost of living and demand. This aligns with competitive pay scales for quality assurance healthcare roles, rewarding both clinical expertise and care coordination acumen.
Adoration Home Health & Hospice favors candidates holding relevant human service licenses or certificates recognized by North Carolina’s governing boards. Familiarity with state-specific care management regulations and experience with intellectual/developmental disabilities care is highly valued.
At Adoration Home Health & Hospice, balancing individualized care plans with stringent quality metrics and multidisciplinary coordination is critical. The role demands navigating complex community resources and maintaining up-to-date documentation while fostering compassionate member relationships in a home-based setting.
This role actively applies continuous quality improvement by analyzing care outcomes, identifying service gaps, and implementing evidence-based interventions. Collaboration with clinical teams and stakeholders ensures adherence to state standards, advancing both member health and organizational excellence.
Key competencies include advanced clinical assessment skills, proficiency in care plan development, strong communication for stakeholder engagement, and adeptness in managing compliance protocols. Mastery of data documentation systems and leadership in team coordination also underpin success.
Effectiveness hinges on the manager’s ability to integrate comprehensive assessments with tailored care strategies, proactively address health-related barriers, and foster strong interprofessional relationships. Leveraging community resources and ensuring medication reconciliation further drive positive health and quality of life results.