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Front Desk Agent
Company : Highgate
Location : Palmdale, CA, 93551
Job Type : Full Time / Part Time
Date Posted : 7 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Courtyard Palmdale
530 West Rancho Vista BlvdPalmdale, CA 93551Overview
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
Hourly Rate ($17.00 - $17.00) per hour.
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Frequently asked questions
Front Desk Agents in Palmdale often navigate balancing guest expectations with local travel patterns, especially given the city’s role as a commuter hub. Handling inquiries about nearby attractions versus LA-centric options requires tailored knowledge, making adaptability and regional awareness key for success in this area.
Palmdale’s hospitality sector is growing steadily, but Front Desk Agent roles at reputable companies like Highgate remain moderately competitive due to their solid reputation and career development opportunities. Candidates with prior hospitality experience and strong customer service skills tend to stand out in this local job market.
Proficiency with front desk management software, accurate cash handling, and the ability to multitask effectively set standout Front Desk Agents apart. Familiarity with hotel-specific systems and emergency protocols enhances operational flow and guest satisfaction, especially in fast-paced environments.
Starting as a Front Desk Agent opens pathways towards supervisory or management roles, such as Assistant Front Desk Manager or Front Office Manager. Gaining expertise in revenue management, guest relations, and operational leadership paves the way for upward mobility within hotel chains or independent resorts.
Daily duties include greeting guests warmly, managing reservation details, coordinating with housekeeping, and resolving guest inquiries promptly. Balancing administrative tasks like cash reconciliation with delivering personalized service ensures smooth operation and positive guest experiences throughout shifts.
Highgate emphasizes innovation and a forward-thinking approach, encouraging Front Desk Agents to leverage digital tools and proactive service. This culture fosters a dynamic work environment where agents contribute to maximizing asset value while delivering contemporary hospitality experiences.
Highgate values candidates who demonstrate strong communication skills, attention to detail, and a friendly demeanor. Adaptability to diverse guest needs and the ability to navigate complex operational systems are also essential, aligning with the company’s standards for excellent guest service.
Front Desk Agents at Highgate in Palmdale typically earn around $17.00 per hour. This rate reflects the company’s commitment to offering competitive compensation within the local hospitality market, balancing entry-level accessibility with room for growth.
While not mandatory, certifications in hospitality management or customer service can boost a candidate’s appeal in this region. Training in emergency response and familiarity with California lodging regulations also enhance readiness for Front Desk Agent roles locally.
Absolutely, the position demands juggling front-facing guest interactions with backend tasks such as rate verification, shift paperwork, and communication with other departments. Effective multitasking ensures operational efficiency and an enhanced guest experience within Highgate’s standards.