Risevoic
Customer Service- Cashier
Company : Roche Bros.
Location : Westborough, MA, 01581
Job Type : Part Time
Date Posted : 14 January 2026
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable).5. Follow company cash handling procedures and maintain acceptable over/short record6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
Related Jobs
Baseball Grounds Crew Member (Operations)|Part-time| Tsongas Center
Dallas Convention Center
Lowell, MA
Top trending job titles hiring now
Popular Searches for Customer Service- Cashier
Frequently asked questions
At Roche Bros. in Westborough, a Customer Service- Cashier combines friendly engagement with efficient transaction handling, making sure each customer feels valued while accurately managing sales and verifying age-restricted items. This balance reduces wait times and promotes a welcoming store atmosphere.
Key skills include strong communication to handle diverse customers, attention to detail for scanning and pricing accuracy, and teamwork to support colleagues. Additionally, integrity and reliability are crucial for cash handling and maintaining store standards in fast-paced retail settings.
This position offers hands-on experience with customer interaction, cash management, and problem-solving, building a foundation for roles like Head Cashier or Service Clerk. Mastery here can open paths into store management or specialized customer service functions within retail.
Roche Bros. emphasizes a family-like atmosphere and high service standards, so cashiers often engage more deeply with customers and team members than typical grocery chains. This culture requires a genuine passion for people and consistent reliability to uphold its reputation.
The company trains cashiers on vigilant product scanning, shoplifting detection, and proper cash handling. Regular communication with management about discrepancies or unusual situations helps maintain secure checkout operations and reduces loss effectively.
The hiring range stands between $15.00 and $17.90 per hour, influenced by experience, education, and qualifications. Roche Bros. adheres to Massachusetts pay transparency laws, ensuring competitive compensation aligned with local market conditions.
Westborough's retail sector is moderately competitive, with Roche Bros. attracting candidates due to its strong community presence. Applicants benefit from demonstrating customer service passion and flexibility to match store scheduling needs.
Expect frequent standing, lifting up to 50 lbs, and walking on hard surfaces most of your shift. Occasional duties include bending and pushing carts, so physical stamina and attention to workplace safety are essential for comfortable performance.
Roche Bros. encourages treating customers like family, which means cashiers often engage in warm, personalized greetings and assistance, creating a friendlier environment than standard transactional exchanges found elsewhere.
Yes, new hires receive comprehensive e-learning and on-the-job training covering company procedures, cash handling, customer interaction, and safety protocols to build confidence and competence quickly in their cashier responsibilities.