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Full-Time Shuttle Driver
Company : Highgate
Location : Key West, FL, 33040
Job Type : Full Time
Date Posted : 9 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Hilton Garden Inn Key West / The Keys Collection is a brand new hotel that debuted in Key West, the southernmost city in the continental USA, in April 2016. This upscale hotel is set at the entry point of Key West on North Roosevelt Boulevard and is convenient to the island's best attractions such as Old Town, Mallory Square, Smathers Beach and the Hemingway House. The hotel is also close to Duval Street, the center of the action, where Key West's best restaurants, bars, nightlife and shopping reside. Boasting 141 brand new guest rooms, the hotel's facilities include a restaurant, indoor and outdoor bars, pool and Concierge desk, plus an abundance of complimentary amenities.
Overview
Shuttle Drivers are responsible for providing hospitality in an attentive, friendly, and efficient manner to all guests. The job duties of this position include, but not limited to: Ensuring guest are driven to and from the airport in an efficient safe manner; assisting with customers’ belongings such as luggage, baby strollers, suit jackets, and wheelchairs; and provide driving directions and other information to guest. Constant radio contact with the Valet and Front Desk are a must to ensure efficient and reliable transportation as well as timely vehicle retrievals from the parking garage. Additionally, Drivers are responsible for maintaining shuttle maintenance and keeping them fueled and road worthy. Also, drivers must abide by all traffic and airport laws when driving and immediately reporting all incidents to the supervisor. The ability to work well independently, with minimal direct supervision will be required at times.
Responsibilities
- Complete maintenance log accordingly.
- Assist with customers’ belongings if they choose to place it in storage (items might include luggage, baby strollers, suit jackets, and wheelchairs).
- Provide information as requested by guests.
- Maintain safety guidelines on shuttles and drive responsibly at all times.
- Maintain hotel emergency procedures.
- Immediately report all incidents to the manager or supervisor.
- Clean vans accordingly.
- Refuel vans as needed.
- Maintain acceptable volume for onboard music.
Qualifications
- High school diploma or general education degree (GED).
- Excellent communication skills; read, write, and speak English fluently.
- Ability to communicate effectively with the public and other employees.
- Ability to drive a manual transmission vehicle
- Valid Florida CDL with Passenger Endorsement clear DMV Motor Vehicle Report for the past 36 months.
- No employee will pose a direct threat to the health / safety of self or others.
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Frequently asked questions
In sunny Key West, a shuttle driver’s day often involves navigating tourist hotspots like Mallory Square and Smathers Beach, balancing timely airport runs with guest comfort. Seasonal tourist surges require adaptability, making local knowledge and efficient route planning essential to meet Highgate’s hospitality standards.
Florida requires a valid CDL with a passenger endorsement for shuttle drivers. Highgate specifically looks for drivers with a clean DMV record over the past 36 months, ensuring safety compliance and smooth guest experiences. Familiarity with local traffic and airport regulations is highly advantageous.
Starting as a shuttle driver opens paths towards supervisory roles within hotel operations, such as guest services coordination or transportation management. Demonstrating reliability and customer service skills at Highgate can lead to opportunities in broader hospitality roles across their diverse hotel portfolio.
Strong communication is vital for assisting guests and coordinating with front desk and valet. Driving expertise, especially with manual transmission and adherence to safety laws, combined with a friendly demeanor, ensures smooth shuttle operations amid Key West’s bustling tourist environment.
Highgate’s global hospitality presence brings competitive hourly wages paired with access to extensive hotel amenities, including on-site dining and recreational facilities. Drivers also benefit from working in a forward-thinking company that values employee safety and professional development across multiple regions.
Highgate emphasizes personalized guest service, so drivers often assist with luggage, provide local insights, and maintain constant communication with hotel teams. This hands-on approach fosters a welcoming atmosphere that enhances guest satisfaction beyond typical shuttle services.
Shuttle drivers in Key West generally earn between $14 and $18 per hour, with Highgate offering competitive hourly compensation aligned with this range. Pay scales consider local living costs and the hospitality industry's seasonal demand fluctuations in this popular tourist destination.
Navigating narrow streets and heavy tourist traffic around hotspots like Duval Street can cause delays. Drivers must skillfully manage tight schedules, maintain clear communication with guests and staff, and adapt quickly to traffic patterns to ensure smooth transportation services.
Highgate integrates advanced revenue management and guest engagement strategies, meaning shuttle drivers play a key role in delivering the brand’s high service standards. Drivers contribute to the guest experience by providing efficient, courteous transport that complements the company’s lifestyle hotel brands.
Drivers often operate autonomously, handling routes and vehicle maintenance with minimal supervision. However, continuous radio contact with valet and front desk ensures real-time coordination, allowing drivers to promptly address guest needs and operational issues within Highgate’s team framework.