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Front Desk Agent
Company : Highgate
Location : Erie, PA, 16565
Job Type : Full Time / Part Time
Date Posted : 6 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Fairfield Inn Erie
2082 Interchange RoadErie, PA 16565Overview
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
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Frequently asked questions
Front Desk Agents in Erie, PA often encounter a more community-driven environment with a slower pace than busy cities. This allows for personalized guest interactions and less hectic shifts. However, salary averages and career growth might be slightly more modest compared to high-demand urban centers like NYC, balancing work-life quality effectively.
Highgate’s Front Desk Agent roles in Erie typically focus on full or part-time hourly shifts, accommodating varied availability. While flexibility depends on hotel needs, the company values consistent attendance and punctuality, which is crucial for smooth front office operations in hospitality settings.
Candidates in Erie benefit from local hospitality experience and familiarity with region-specific guest preferences. While a high school diploma and computer skills are standard, additional customer service experience and knowledge of local attractions can enhance a Front Desk Agent’s profile, making them more competitive locally.
Erie’s hospitality sector shows steady demand for Front Desk Agents, buoyed by tourism and business travel to local hotels like Highgate’s properties. While competition exists, consistent openings indicate a favorable hiring climate for candidates with strong interpersonal skills and hospitality knowledge.
Beyond managing arrivals and departures, Front Desk Agents coordinate guest inquiries about local dining and entertainment, handle cash and credit processes, maintain promotional information, and assist with security protocols. They also perform shift closing paperwork and collaborate with housekeeping to ensure room readiness.
Highgate fosters an innovative hospitality culture emphasizing digital tools and personalized service. Front Desk Agents benefit from ongoing training, access to advanced revenue management systems, and a supportive environment prioritizing both guest satisfaction and employee development.
Working with Highgate offers Front Desk Agents exposure to a global hotel portfolio and industry-leading technology. Employees can grow through cross-training, leadership pathways, and involvement in dynamic hotel projects, making it an engaging career choice in Erie’s hospitality market.
Front Desk Agents in Erie typically earn between $13 and $17 per hour, reflecting local cost of living and hospitality standards. Highgate’s compensation aligns competitively within this range, coupled with potential for tips and performance incentives common in hotel front office roles.
Effective communication, multitasking, and computer literacy are essential. Familiarity with hospitality terminology, cash handling, and guest service etiquette further distinguishes candidates. In Erie, knowledge of local attractions enhances guest experience, making these skills highly valuable.