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Guest Service Leader PT
Company : KJ's Market
Location : Chapin, SC, 29036
Job Type : Part Time
Date Posted : 3 January 2026
Overview
To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.
Responsibilities
1. Maintenance of Guest Service Standards
a. Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.
b. Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.
c. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
d. Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.
e. Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.
f. Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
g. Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.
h. Ensures all unused check lanes are blocked off when not is use.
i. Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.
2. Training and Development of Front End Hosts
a. Provides training and direction to hosts not meeting the front end standards.
b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
c. Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.
3. Process guest orders (including performing as a cashier or guest service clerk).
4. Perform all other duties as assigned by management.
Qualifications
1. Friendly, outgoing personality.
2. Ability to work well with others.
3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
4. Ability to read and understand information and direction.
5. Knowledge of front end operations.
6. Ability to supervise people including training and development.
7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
8. Effective communication and guest service skills.
9. Ability to stand for extended periods of time.
10. Demonstrate successful use of math skills.
11. Ability to work well with computers.
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Frequently asked questions
At KJ's Market in Chapin, SC, the Guest Service Leader PT plays a pivotal role in ensuring a swift and pleasant checkout process, directly impacting guest satisfaction by managing front-end operations and enforcing service standards tailored to local customer expectations.
Proficiency in supervising front-end teams, strong communication, multitasking between cashier duties and guest relations, and familiarity with asset protection are crucial to thrive as a Guest Service Er Pt, especially within a community-focused environment such as KJ's Market.
This part-time leadership role blends direct guest interaction with supervisory responsibilities, including staff training and operational oversight, setting it apart from typical guest service positions that may focus solely on customer assistance without managerial duties.
Part-time guest service roles in Chapin often offer flexible scheduling to accommodate diverse needs, which suits local workers balancing multiple commitments; benefits may vary, but employers like KJ's Market typically emphasize work-life balance and community engagement.
Handling guest flow while maintaining low wait times requires quick decision-making and effective communication to deploy hosts strategically, which can be demanding during busy periods but essential for preserving service quality at KJ's Market.
Chapin's growing retail sector drives steady demand for guest service supervisors, making part-time positions moderately competitive; candidates with supervisory experience and strong interpersonal skills tend to stand out in this market.
Chapin's smaller size and community-oriented atmosphere often mean shorter commutes and a friendly work environment, which supports better work-life balance for Guest Service Leaders balancing part-time hours and local lifestyle demands.
Guest Service Leader PTs in Chapin typically earn between $12 and $16 per hour, reflecting regional cost of living and retail market standards, making it a competitive wage for part-time supervisory roles within the area.
KJ's Market values the Guest Service Leader PT as a frontline ambassador who upholds company standards while fostering a positive work environment, ensuring that part-time leaders contribute meaningfully to both team morale and customer satisfaction.
KJ's Market emphasizes ongoing coaching and performance feedback for Guest Service Er Pt employees, focusing on enhancing front-end host skills and leadership capabilities to align with their commitment to high guest service standards.