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Housekeeping Supervisor
Company : Highgate
Location : Mesa, AZ, 85212
Job Type : Full Time / Part Time
Date Posted : 12 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Courtyard Phoenix Mesa Gateway Airport
6907 East Ray RdMesa, AZ 85212Overview
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.
Responsibilities
- Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
- In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
- Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
- Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
- Maintain key control.
- Handle items for "Lost and Found" according to the standards.
- Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
- Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
- Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
- Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
- Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
- Assist with training of Housekeeping staff.
- May be required to clean rooms as business needs dictate.
- Ensure completion of cleaning projects on a biannual basis.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent required. College course work in related field helpful.
- At least two to three years of progressive experience in a hotel or related field preferred.
- Previous supervisory responsibility preferred.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
In Mesa's hospitality scene, Housekeeping Supervisors must juggle meticulous room inspections and staff oversight while ensuring guests experience impeccable cleanliness. Effective communication and swift problem-solving are vital to maintaining high standards without compromising productivity in bustling hotels like Highgate’s Courtyard Phoenix Mesa Gateway Airport.
Strong leadership in housekeeping hinges on attention to detail, motivational skills, and adaptability. A supervisor excels by fostering teamwork, managing diverse housekeeping personnel, and swiftly addressing room readiness challenges, which directly influences guest impressions and operational success in competitive hotel environments.
Progression often leads from Housekeeping Supervisor to roles like Assistant Housekeeping Manager or Director of Housekeeping. Gaining experience in staff management, budgeting, and quality control opens doors to executive housekeeping management positions, especially within large hospitality groups such as Highgate.
Highgate integrates advanced revenue management insights with hands-on housekeeping oversight, ensuring supervisors align cleaning operations with broader business goals. Their emphasis on digital tools and tailored lifestyle brands creates unique expectations for supervisors to maintain exceptional standards while contributing to asset value maximization.
Highgate’s global footprint and innovative hospitality strategies provide supervisors with exposure to diverse hotel brands and cutting-edge operational practices. This environment encourages professional growth through cross-brand collaboration and advanced training, elevating the typical housekeeping supervisor experience.
Housekeeping Supervisors in Mesa typically earn between $15 to $20 per hour, reflecting local cost of living and hotel industry standards. Highgate’s competitive hourly compensation aligns with these figures, often supplemented by performance incentives and opportunities for advancement within the company.
While not always mandatory, certifications in hospitality management or sanitation standards can enhance a supervisor’s profile in Mesa’s competitive market. Local workshops focusing on leadership and hotel safety protocols are valued, helping supervisors meet Highgate’s quality expectations and improve team performance.
Mesa’s growing hospitality industry means moderate competition for supervisory roles. Candidates benefit from emphasizing prior supervisory experience, strong communication skills, and familiarity with housekeeping technology. Tailoring applications to highlight adaptability and guest service excellence improves prospects with employers like Highgate.
Supervisors often manage last-minute room availability issues, coordinate with maintenance for urgent repairs, and oversee staff adherence to cleanliness standards. Balancing these operational demands while maintaining friendly guest interactions requires quick thinking and effective multitasking in a dynamic environment.
Physical endurance is crucial; supervisors are frequently on their feet, inspecting rooms, and assisting staff. The ability to maintain energy throughout long shifts directly impacts performance quality and leadership presence, ensuring housekeeping teams deliver consistent guest satisfaction.