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Clinic Receptionist
Company : Catholic Health Initiatives
Location : Omaha, NE
Job Type : Full Time
Salary : 15.67-22.14 HOUR
Date Posted : 8 January 2026
Job Summary and Responsibilities
Location:
CHI Health Creighton University Medical Center - Bergan Mercy
7500 MERCY RD
OMAHA, Nebraska 68124-2319
United States
Incentives:
Clothing Voucher up to $60
In healthcare, we all agree that support is a must in order to be successful. This position will support our healthcare teams by ensuring they have everything they need in order to care for our patients. They also play a huge role in a patient’s experience and prep when they visit any of our clinics. We couldn’t do it without you! If you have a passion for supporting others and enhancing patient experience, we want to talk to you.
Essential Function
- Perform Patient Check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
- Answer phone calls and direct them appropriately.
- Schedule appointments according to office guidelines.
- Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
- Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
- Prepare charts for patient appointments making sure all necessary information is complete.
- Conduct all functions associated with patient check-out including collecting patient responsibility payments and scheduling follow-up appointments.
- Perform duties involving record filing, retrieval, and assisting with the filing of registration documentation in electronic medical records.
- Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment.
- Follow up with patients regarding the No Show Guidelines and send out appropriate communications.
- Manage the flow of interdepartmental, outgoing, and incoming mail.
- Support office supply ordering and inventory procedures as needed.
- Notify appropriate clinical staff of each patient’s arrival and assure that patients are informed of any appointment delays
- Perform cash drawer reconciliation.
Education / Accreditation / Licensure (required & preferred):
- NA
Experience (required and preferred):
- 1 year of customer service experience, clerical, or business-related experience
From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.
Lincoln, NE
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Frequently asked questions
Omaha's healthcare sector is growing steadily, increasing demand for clinic receptionists. Local clinics, including Catholic Health Initiatives, seek customer-focused individuals, but competition varies with experience. Being familiar with medical office software and local patient protocols can significantly boost your chances.
While formal certifications aren't strictly required for clinic receptionist jobs in Nebraska, credentials like Medical Office Administration or HIPAA compliance training can enhance your profile. Employers in Omaha appreciate candidates with a solid understanding of healthcare regulations and patient privacy.
Clinic Receptionists manage patient check-ins, appointment scheduling, and insurance verifications. They also handle phone communications, maintain accurate records, and coordinate with medical staff to ensure smooth patient flow. Multitasking and attention to detail are critical for success in this role.
Strong communication, organizational abilities, and proficiency with electronic medical records are vital. Familiarity with insurance processes and customer service experience also play key roles in delivering an efficient and welcoming patient experience.
Yes, clinic receptionists can progress into roles like medical office manager, billing coordinator, or healthcare administrative assistant. Gaining experience and additional certifications can open doors to supervisory or specialized administrative positions within healthcare.
Catholic Health Initiatives emphasizes compassionate patient support and team collaboration. Receptionists here not only manage front desk duties but also contribute to a caring environment, enhancing patient experience with personalized attention and efficient administrative support.
At Catholic Health Initiatives, receptionists coordinate patient appointments, manage insurance details, and communicate effectively with clinical staff. Their role ensures patients are informed and comfortable, directly impacting the quality of care and clinic operations.
Clinic Receptionists in Omaha generally earn between $14 and $18 per hour, depending on experience and specific clinic settings. Benefits and incentives, like clothing vouchers, may supplement compensation in healthcare organizations such as Catholic Health Initiatives.