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Guest Service Leader PT
Company : Lowes Foods
Location : Chapin, SC, 29036
Job Type : Part Time
Date Posted : 13 January 2026
Overview
To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.
Responsibilities
1. Maintenance of Guest Service Standards
a. Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.
b. Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.
c. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
d. Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.
e. Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.
f. Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
g. Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.
h. Ensures all unused check lanes are blocked off when not is use.
i. Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.
2. Training and Development of Front End Hosts
a. Provides training and direction to hosts not meeting the front end standards.
b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
c. Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.
3. Process guest orders (including performing as a cashier or guest service clerk).
4. Perform all other duties as assigned by management.
Qualifications
1. Friendly, outgoing personality.
2. Ability to work well with others.
3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
4. Ability to read and understand information and direction.
5. Knowledge of front end operations.
6. Ability to supervise people including training and development.
7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
8. Effective communication and guest service skills.
9. Ability to stand for extended periods of time.
10. Demonstrate successful use of math skills.
11. Ability to work well with computers.
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Frequently asked questions
Part-time Guest Service Leaders at Lowes Foods balance supervisory duties with hands-on guest interaction during peak hours, offering flexibility while maintaining high service standards. This contrasts with full-time roles that often involve broader responsibilities including staff scheduling and extended operational oversight.
Starting as a Guest Service Er Pt allows development of leadership skills through training hosts and managing guest experiences. Demonstrating strong communication and operational expertise can open pathways to assistant manager or guest services manager roles within grocery chains.
Balancing fluctuating guest volumes during weekends and holidays in Chapin requires quick decision-making and efficient staff coordination. The leader must also adapt to local customer expectations and maintain front-end standards amidst a competitive regional grocery market.
Lowes Foods empowers part-time Guest Service Leaders with clear policies, ongoing training, and collaborative scheduling with store management. This support fosters a positive atmosphere where leaders can effectively manage guest flow and coach hosts to uphold service excellence.
The average hourly wage for a part-time Guest Service Leader at Lowes Foods in Chapin ranges from $12 to $16, depending on experience and shift timings. This aligns with regional retail supervisory roles, reflecting the position's responsibility for guest satisfaction and staff oversight.
Chapin's retail sector shows steady demand for guest service supervisors, but part-time roles like Guest Service Leader PT face moderate competition. Candidates with proven leadership and guest interaction skills typically have an edge in securing these positions.
While formal certifications are not mandatory, Lowes Foods values candidates with customer service training and basic supervisory experience. Knowledge of front-end operations and familiarity with asset protection practices can enhance a candidate’s profile in Chapin's market.
Many believe the role involves only cashier supervision, but it also encompasses training hosts, managing guest flow, enforcing policies, and maintaining cleanliness. This multifaceted position requires both interpersonal skills and operational awareness to drive guest satisfaction.
By ensuring smooth checkout processes and engaging positively with guests, the Guest Service Er Pt enhances customer satisfaction and loyalty. Their leadership in maintaining front-end standards directly impacts the store's reputation for friendly and efficient service.
Success hinges on strong supervisory skills, ability to handle guest concerns promptly, and proficiency in staff training. Unlike entry-level assistants, this role demands multitasking between operational oversight and hands-on guest engagement to uphold service excellence.