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Guest Services Agent (Part-Time)
Company : Highgate
Location : Honolulu, HI, 96819
Job Type : Part Time
Date Posted : 31 December 2025
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Honolulu Airport Hotel Honolulu, HI
Overview
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
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Frequently asked questions
Honolulu's vibrant tourism boosts demand for part-time Guest Services Agents, especially at reputed firms like Highgate. These roles often outpace other hospitality positions due to high visitor turnover and the need for flexible staffing, making them attractive for locals seeking part-time opportunities in guest-facing roles.
Working at a Honolulu airport hotel means handling diverse traveler needs and fluctuating guest volumes, especially with flight schedules. Agents must be adept at quick problem-solving and possess cultural sensitivity, as they often serve international visitors, ensuring smooth check-ins despite unpredictable travel delays.
Emphasize strong communication, multitasking, and computer proficiency tailored to front desk systems. Additionally, showcasing familiarity with local attractions and transport options adds value, reflecting readiness to assist diverse guests effectively in Honolulu's bustling hotel environment.
Part-time Guest Services Agents often focus intensely on core duties like check-ins, guest inquiries, and front desk operations during shorter shifts. They must quickly adapt to hotel rhythms, balancing efficiency with personalized service, whereas full-time roles might cover broader operational tasks and extended guest interaction.
Highgate offers pathways from part-time guest service roles toward supervisory positions or specialized departments like guest relations or front office management. Demonstrating initiative, mastering property systems, and excelling in customer service can accelerate career advancement within their diverse hotel portfolio.
Highgate fosters innovation and guest-centric service with a focus on digital tools and contemporary hospitality trends. Agents can expect a supportive environment that values teamwork, ongoing training, and the opportunity to engage with a global hospitality leader committed to high operational standards.
Yes, Highgate emphasizes comprehensive training that covers front desk system proficiency, guest interaction protocols, and emergency procedures. Part-time agents receive tailored support to quickly integrate into operations, ensuring consistent guest satisfaction aligned with the company’s reputed hospitality standards.
In Honolulu, part-time Guest Services Agents at established hotel groups like Highgate generally earn between $15 to $20 per hour. This range reflects local cost of living and hospitality industry standards, with potential for incremental increases based on experience and tenure.
This role demands flexibility to handle peak visitor times and airport hotel dynamics, focusing on efficient guest check-ins and personalized assistance. Candidates must balance quick service delivery with attentiveness, adapting to Honolulu's multicultural tourist base while maintaining high hospitality standards.
Many believe part-time guest agents only perform basic tasks, but they often manage complex inquiries, coordinate with various hotel departments, and resolve guest issues swiftly. The role requires multitasking, problem-solving, and a thorough understanding of hotel operations beyond simple front desk duties.