Risevoic
Operational Support Specialist
Company : Adoration Home Health & Hospice
Location : Kansas City, KS
Job Type : Full Time
Date Posted : 14 January 2026
Our Company
BrightSpring Health Services
Overview
Join a team of passionate and caring people who make a difference in people’s lives. The Operational Support Specialist is aligned regionally to assist in ensuring the Company’s mission and initiatives are reaching our operations and driving quality results. You will be serving consumers with intellectual and developmental disabilities in a group or independent living home-like setting.
Responsibilities
- Train and monitor QIDPs to provide overall quality services to individuals receiving ICF services
- Train and monitor QIDPs to be able to write, review and in-service staff on Behavioral Support Plans
- Audit existing Behavioral Support Plans
- Provide operational support to critical areas, in alignment with Regional team, to ensure long-term fixes are implemented via onsite/hands-on support, remote oversight, and coaching/training with staff
- Provide operational and location staff education on quality deliverables
- Track survey results and assist with survey preparation
- Review and monitor quarterly safety committee workbooks
- Monitor infection control issues (masks, PPE, cleaning schedules, etc.)
- Audit operational documentation and incident reports
- Provide quality checks of homes; verifying staffing ratios are correct based on consumer needs, ensuring supply quantities, furniture items, and cleanliness, and providing onsite reviews with the intent of correcting issues immediately
- Assist, monitor, and coach locations to ensure that Plans of Correction are being carried out and any punitive action within the agency, related to survey quality, is addressed
- Provide active treatment monitoring
- Provide remote and onsite training with Executive Directors and Program Managers to focus on critical quality initiatives while understanding the regulations and internal policies
- Train and coach various operational positions based on each team member's skillset
- Manage the overall teams network site to ensure accurate data and materials are available
- Other duties as assigned
Qualifications
- Bachelor’s degree in Human Services
- At least one year experience working with individuals with developmental disabilities
- Ability to work in group home or independent living home-like settings
- Ability to communicate (verbally and written) with all levels of personnel, internal and external to the company
- Ability to handle physical aspects of job, including bending, stooping, lifting, pushing, pulling, reaching, and walking for periods of time
- Maintain state regulatory certifications, as required by state/program requirements
- Extensive Travel required
- Non-traditional work schedule expected
About our Line of Business
BrightSpring Health Services provides complementary home- and community-based pharmacy and provider health solutions for complex populations in need of specialized and/or chronic care. Through the Company’s service lines, including pharmacy, home health care and primary care, and rehabilitation and behavioral health, we provide comprehensive and more integrated care and clinical solutions in all 50 states to over 450,000 customers, clients and patients daily. BrightSpring has consistently demonstrated strong and often industry-leading quality metrics across its services lines while improving the quality of life and health for high-need individuals and reducing overall costs to the healthcare system. For more information, please visit www.brightspringhealth.com. Follow us on Facebook, LinkedIn, and X.Related Jobs
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Frequently asked questions
In Kansas City, KS, Operational Support Specialists often navigate unique state regulations and local community needs, especially in healthcare settings like Adoration Home Health & Hospice. The role demands familiarity with regional compliance standards and an ability to adapt operational strategies to local service environments.
Certifications such as CPR, infection control training, and state-specific human services credentials are highly valued for operational support roles in Kansas City. Employers like Adoration Home Health & Hospice prioritize candidates who maintain regulatory certifications aligned with state healthcare program requirements.
Mastering behavioral support plan auditing, coaching staff on quality initiatives, and operational documentation review are key skills. Additionally, strong communication across multidisciplinary teams and familiarity with compliance monitoring are essential for career growth within operational support roles.
Yes, gaining experience in training, quality assurance, and regional operational oversight can propel specialists toward supervisory or managerial roles. Demonstrating leadership in implementing long-term operational fixes and staff coaching often opens pathways to advanced positions.
Daily tasks blend onsite quality audits, staff training sessions, and remote coaching. The role involves hands-on support in group or independent living homes, tracking survey readiness, and ensuring compliance with infection control protocols to maintain high standards of care.
The company entrusts Operational Support Specialists with ensuring that quality care initiatives reach frontline operations. Their work supports the organization's commitment to enhancing lives through compliance, training, and direct involvement in consumer-focused service environments.
Kansas City shows a steady demand for operational support roles within healthcare, driven by expanding home health services. While competition exists, candidates with specialized experience in developmental disabilities and compliance oversight find favorable opportunities.
The average salary ranges between $45,000 and $55,000 annually depending on experience and qualifications. Benefits may include travel reimbursements and flexible schedules due to the non-traditional hours required by roles like those at Adoration Home Health & Hospice.
At Adoration Home Health & Hospice, operational support extends beyond typical audits to include intensive behavioral plan reviews and active treatment monitoring, reflecting the company’s focus on specialized care for individuals with intellectual and developmental disabilities.
Balancing travel demands with maintaining consistent quality oversight across dispersed locations can be challenging. Specialists must swiftly identify and correct issues on-site while fostering strong communication with diverse staff teams to uphold care standards.